Andrea Lorena Florez Rodriguez

Functions

-Customer Service: Provide excellent customer service, take orders, and respond to customer inquiries.

-Order Preparation: Prepare orders according to customer specifications.

-Store Maintenance: Maintain a clean and organized store, including the kitchen, dining area, and delivery area.

-Inventory Management: Check and maintain inventory of ingredients and supplies.

-Teamwork: Work effectively with other staff members to ensure efficiency and quality of service.

Additional Functions

-Pizza Preparation:Prepare pizzas according to recipes and specifications.

-Cash Handling: Handle cash register and process payments securely and efficiently.

-Order Delivery: Deliver orders to customers in a timely and friendly manner.

-Cleaning and Sanitizing: Clean and sanitize the kitchen, dining area, and delivery area to ensure food safety and hygiene.

-Problem-Solving: Resolve customer complaints and issues in a professional and efficient manner.

• Administrative Support: Provide administrative assistance in the assigned area, following manager's instructions.
• Document Management: Receive, review, and file documents related to suppliers, customers, orders, and liquor distribution, ensuring accuracy and organization.
• Electronic Invoicing: Generate electronic invoices for sales and purchases using WIMAX and WORLD OFFICE software, ensuring compliance with customer orders and company policies.
• Data Management: Update customer and product data in WIMAX and WORLD OFFICE systems, including warehouse inventory, to ensure data accuracy and integrity.
• Inventory Control: Conduct regular inventory control and verification of liquor products in the warehouse, identifying and resolving any discrepancies.
• Accounting and Invoice Review: Manage and review electronic invoices, including payment dates and customer accounts, to ensure timely payment and accurate accounting.
• Payment Verification: Verify payments of invoices from customers and employees, ensuring accurate financial records.
• Format Completion: Complete formats as requested by suppliers, public accountant, and customers, providing accurate and timely information.

• Document Management: Develop and maintain documents, procedures, guides, records, instructions, process matrices, and plans that support evidence for production, quality, and logistics areas.
• Product Expiration Date Control: Permanently review and control expiration dates of intermediate products in plant and cold storage.
• Raw Material Quality Supervision: Supervise the general quality of raw materials entering the company.
• Quarterly Activity Reports:Prepare quarterly activity reports.
• Operational Supervision: Supervise operational personnel and contractors in the execution of Good Manufacturing Practices (GMP) and quality standards in cleaning, disinfection, maintenance, and production processes.
• Daily Production and Distribution Supervision: Supervise daily productions and distribution of products to sales points, ensuring quality standards.
• Logistics and Inventory Management: Verify demand and stock levels in logistics warehouse, ensuring required storage conditions.
• Training and Development: Provide periodic training through theoretical and practical methodology on procedures, validation studies, and processes.
• GMP Compliance Verification: Conduct follow-up visits using checklists to verify GMP compliance by plant personnel.-Daily Product Information: Provide daily information on intermediate products and expiration dates to personnel.
• Platform Review and Reporting:Review and report on product traceability, customer complaints, and product disposal.
• Daily Product Disposal Report:Prepare daily Excel report on product disposal by category.-Work Plan Development: Develop and propose work plans based on weekly reports.-Database Management: Verify and maintain an updated database of personnel requirements, handling permits, and training.
• Food Handler Certification: Ensure food handler certification is distributed to sales points according to schedule.
• Document Filing:Organize quality area documentation files.
• Quality Format Verification:Verify that quality formats are completed accurately and timely.
• Additional Quality and Production Functions:Perform other functions related to quality and production areas.