ANDREA LOU MAGPANTAY
Summary
A dynamic and customer-focused food and beverage professional with more than 3 years of experience in the hospitality industry, specializing in restaurant operations, food preparation, and delivering exceptional guest service. Highly skilled in managing fast-paced environments, ensuring food safety standards, and cultivating positive relationships with customers and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Point Person
Original UGG Australia Classic
02.2024 - Current
- Welcoming customers with a friendly demeanour, offering product information, and assisting them in finding items.
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays.
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
- Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
- Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
Waiter's Assistant
Gerry's Grill
09.2023 - 01.2024
- Take customer orders and provide menu recommendations
- Serve food and beverages to customers in a timely manner
- Handle payments and make change accurately
- Maintain cleanliness and organization of the dining area
- Assist in setting up and clearing tables before and after service
- Provide excellent customer service and address any customer inquiries or concerns
- Collaborate with kitchen staff to ensure smooth service
Cafe Manager
Tea Pods Cafe
03.2020 - 09.2023
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to inquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant's cash flow and settling outstanding
Wait Staff Member
Max's Restaurants
06.2019 - 02.2020
- Welcomed guests, presenting menus, and ensuring a comfortable dining experience.
- Took food and drink orders accurately, communicating them to the kitchen, and serving food and beverages in a timely manner.
- Providing friendly and efficient service, answering questions about the menu, and offering recommendations based on customer preferences.
- Processing guest payments efficiently and accurately.
- Cleaned and preparing tables for subsequent guests.
- Assisting with other tasks as needed, such as restocking supplies or maintaining a clean dining environment.
Education
Master of Management - Tourism And Hospitality
International College of Management Sydney
11-2025
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
Batangas City, Philippines06-2019
Skills
- Time management
- Multitasking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Knowledgeable in Food and Beverage
- Microsoft Office Suite
(Word, Excel, PowerPoint, Outlook) - Communication Platforms
(Zoom, Microsoft Teams, Skype) - POS Software (Light Speed)
- Cash Handling
Accomplishments
Dean's Lister
Year 2017-2019
Certification
- RSA (Responsible Service of Alcohol) Expiration: April 20230
Languages
English
Professional Working
Timeline
Point Person
Original UGG Australia Classic
02.2024 - Current
Waiter's Assistant
Gerry's Grill
09.2023 - 01.2024
Cafe Manager
Tea Pods Cafe
03.2020 - 09.2023
Wait Staff Member
Max's Restaurants
06.2019 - 02.2020
Master of Management - Tourism And Hospitality
International College of Management Sydney
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University
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