ANDREA PAOLA MIATELLO
Balwyn North,VIC
Summary
Motivated and detail-oriented education professional with extensive experience in academic support, student services, and international education. Skilled in managing academic operations, student engagement, compliance, and administrative coordination. Passionate about supporting student success and delivering high-quality education services in both higher education and vocational sectors.
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Student Experience and Academic Services Coordinator
Adelaide Education Group / Adelaide Institute of Higher Education
09.2024 - Current
- Build up relationships between stakeholders.
- Develop and maintain strong and effective relationships with other staff and functions across campuses.
- Coordinate internships and placement.
- Build up relationships between external stakeholders.
- Organize events such as graduations, orientation, workshops and conferences between campuses.
- Provide high quality support for a range of student related enquiries and matters.
- Support the monitoring of student progression and performance including attendance and welfare issues
- Organize flights, accommodation for our students and staff.
- Document activities and maintain records in AIHE’s internal systems as required.
- Inform staff and students of activities and services as is contextually appropriate and respond to queries and requests a timely manner.
- Communicate in an effective and timely manner with external parties.
- Provide administrative support to the General Manager and other staff as required.
- Assist with the management of the timetabling of classes and examination.
- Assist with the coordination of the moderation of assessments between campuses.
- Coordinate the invigilation, quality control and conduct of examinations.
- Maintain the accuracy of student records in AIHE’s internal systems for regulatory reporting.
- Coordinate the appointment and administration of casual academic staff under the direction of the Academic Services Manager.
- Assist in the onboarding and induction of new academic staff.
Campus Coordinator
Adelaide Education Group / Adelaide Institute of Higher Education
12.2022 - 09.2024
- Managing campus facilities and resources, including classrooms, equipment and supplies, and coordinating maintenance and repairs as necessary.
- Implementing and improving policies and procedures related to campus operations, including safety and security protocols.
- Overseeing student services, including orientation, academic support, student support, and student welfare and wellbeing.
- Working closely with Corporate Services teams to provide timely administration of enrolment records including changes to enrolment and student personal details.
- Liaising with external stakeholders, including industry partners, regulatory bodies, and other educational institutions.
- Monitoring and reporting on campus performance, including resource utilisation and student satisfaction.
- Contributing to the development and implementation of strategic plans and goals to the Melbourne campus and the wider organisation.
- Liaise with academic staff to ensure seamless planning and execution of education and training activities.
- Ensure compliance with ASQA and TEQSA regulatory standards.
- Coordinate the planning of graduation ceremonies.
- Liaising with external stakeholders, including industry partners, regulatory bodies.
- Monitor and report on student participation, progress, and attainment.
- Coordinate MBA and VET timetables, orientation programs, and campus operations.
- Liaise with external stakeholders, including industry partners and regulatory bodies.
Student Services & Admissions Officer
MEGT / Ability Education
09.2013 - 12.2016
- Managed enrolments, student amendments, accommodation arrangements, and visa documentation.
- Delivered high-quality customer service to diverse student populations.
- Maintain knowledge and provide advice on course entry requirements, alternative solutions, and pathway courses for applicants.
- Action student requests for amendments, extensions, or cancellations.
- Liaised with and personally assisted students concerning accommodation matters.
- Processed enrolments with accommodation requirements by the students or agencies.
- Provide a customer focused, quality evaluation and advisory service to all stakeholders on Admission requirements
- Organize events and coordinate orientation
- Assist to organize internships and placements.
Education Consultant coordinator
Let's Go Study
01.2012 - 09.2013
- Assisted students with visa processes, enrolments, and accommodation.
- Developed institutional partnerships and explored marketing opportunities.
Credit Analyst
Citibank
01.2007 - 01.2009
- Monitored loan accounts and managed collections.
- Supported financial reporting and presentation development.
- Process loan applications.
- Provide excellent customer services.
- Analyzed credit data and financial statements to assess risk and determine creditworthiness.
- Developed detailed credit reports to support loan decisions and mitigate potential risks.
Education
Master of Diplomacy and Trade -
Monash University
07.2020
Diploma of Marketing - undefined
Cambridge International College
11.2011
Diploma of Management - undefined
Cambridge International College
11.2010
Bachelor of International Trade - undefined
Jorge Tadeo Lozano University
12.2008
Skills
- Languages: Fluent in Spanish & English Basic Italian & Russian
- Systems: Microsoft edge, Excel, PowerPoint, Word, Outlook, eBECAS, Moodle, Canvas, Meshed
- Multitasking and organization
- Relationship building
- Work Planning and Prioritization
Hobbies and Interests
Language learning, cultural exploration, and global travel, Reading, sewing, crochet, Active lifestyle: running, swimming, biking, stand paddle, tennis.
Timeline
Student Experience and Academic Services Coordinator
Adelaide Education Group / Adelaide Institute of Higher Education
09.2024 - Current
Campus Coordinator
Adelaide Education Group / Adelaide Institute of Higher Education
12.2022 - 09.2024
Student Services & Admissions Officer
MEGT / Ability Education
09.2013 - 12.2016
Education Consultant coordinator
Let's Go Study
01.2012 - 09.2013
Credit Analyst
Citibank
01.2007 - 01.2009
Diploma of Marketing - undefined
Cambridge International College
Diploma of Management - undefined
Cambridge International College
Bachelor of International Trade - undefined
Jorge Tadeo Lozano University
Master of Diplomacy and Trade -
Monash University
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