Andrea Rebeka Farkas
Elsternwick, Melbourne,Victoria
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes housekeeping, kitchen helper, food preparation, line cook, restaurant waiter, bartender and technical advisor in call center. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
7
7
years of professional experience
Work History
Technical advisor
Teleperformance
Athens, Greece
04.2023 - 10.2024
- Offering specialized knowledge and expert advice on product features, technical specifications, and usage via inbound calls
- Following and providing step-by-step instructions to resolve simple or complex issues
- Diagnosing and investigating problems, identifying the root-cause of the issue
- Working with specialized technical teams and forwarding unresolved or advanced issues
- Handled product malfunctions by troubleshooting product and determining cause of malfunction.
Housekeeper
Madison Beach Motel
Ocean City, MD, United States Of America
07.2022 - 09.2022
- Cleaning and maintaining cleanliness of room and condos
- Ensuring guest satisfaction by responding to their request during a stay
- Training new employees
- Team collaboration, working closely with hotel staff to ensure timely room turnovers
- Restocking closets with linen, towels and toiletries
- Keeping carts and closet stocked with supplies and amenities
Waitress
Brothers Bistro
Ocean City, MD, United States Of America
07.2022 - 09.2022
- Serving food and beverages in a timely manner
- Recommending menu items and upselling items
- Managing guests experience by checking on their needs and resolving their issues
- Cleaning and resetting tables for next guests
- Transporting food and drinks to the table in a timely manner to ensure food is served hot and fresh
- Collaborating with Kitchen and bar staff to ensure smooth service
- Restocking cabinets with supplies, cleaning assigned areas such as soda machines, coffee pots, dressings station, polishing and rolling silwerware
- Assisting with inventory and supplies
- Preparing and serving drinks, including cocktails, bee, wine and non-alcoholic beverages
- Maintaining the bar area clean and stocked with ingredients and supplies
- Engaging with guests, providing friendly service
- Handling payments
Restaurant Server
Satellite Cafe
Ocean City, MD, United States Of America
06.2021 - 10.2021
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided menus and answered questions about menu items and specials.
- Used suggestive selling techniques to promote add-on sales.
- Removed dishes and glasses from tables for cleaning.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Monitored bar inventory and promptly restocked low items before depletion.
Waitress, Bartender
Brothers Bistro
Ocean City, MD, United States Of America
06.2021 - 09.2021
- Serving food and beverages in a timely manner
- Recommending menu items and upselling items
- Managing guests experience by checking on their needs and resolving their issues
- Cleaning and resetting tables for next guests
- Transporting food and drinks to the table in a timely manner to ensure food is served hot and fresh
- Collaborating with Kitchen and bar staff to ensure smooth service
- Restocking cabinets with supplies, cleaning assigned areas such as soda machines, coffee pots, dressings station, polishing and rolling silwerware
- Assisting with inventory and supplies
- Preparing and serving drinks, including cocktails, bee, wine and non-alcoholic beverages
- Maintaining the bar area clean and stocked with ingredients and supplies
- Engaging with guests, providing friendly service
- Handling payments
Restaurant Waiter
Brothers Bistro
Ocean City, MD, United States Of America
07.2020 - 10.2020
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Housekeeper
Days Inn Oceanfront
Ocean City, MD, United States Of America
06.2019 - 10.2019
- Cleaning and maintaining cleanliness of room and condos
- Ensuring guest satisfaction by responding to their request during a stay
- Training new employees
- Team collaboration, working closely with hotel staff to ensure timely room turnovers
- Restocking closets with linen, towels and toiletries
- Keeping carts and closet stocked with supplies and amenities
Kitchen assistant, Food runner
Fish Tales Bahia Marina
Ocean City, MD, United States Of America
06.2019 - 10.2019
- Preparing and cooking food under supervision
- Setting up and restocking cooking station with tools and ingredients
- Ensuring ingredients are fresh, properly stored and meet safety standards
- Chopping and dicing vegetables and ingredients
- Pre-cooking tasks such as measuring and portioning of ingredients according to recipe requirements
- Arranging food storage areas with prepped items, ensuring easy access for line cooks and chefs
- Maintaining cleanliness and hygiene of kitchen
- Assisting with inventory and supply
- Communication with kitchen staff
- Transporting food to the tables in a timely manner to ensure that the food is delivered fresh
- Communicating efficiently with restaurant Staff, assisting servers during busy times by bringing condiments, utensils, drinks to the table
Housekeeper
Days Inn Oceanfront
Ocean City, MD, United States Of America
06.2018 - 10.2018
- Cleaning and maintaining cleanliness of room and condos
- Ensuring guest satisfaction by responding to their request during a stay
- Training new employees
- Team collaboration, working closely with hotel staff to ensure timely room turnovers
- Restocking closets with linen, towels and toiletries
- Keeping carts and closet stocked with supplies and amenities
Kitchen worker
Fish Tales Bahia Marina
Ocean City, MD, United States Of America
06.2018 - 10.2018
- Preparing and cooking food under supervision
- Setting up and restocking cooking station with tools and ingredients
- Ensuring ingredients are fresh, properly stored and meet safety standards
- Chopping and dicing vegetables and ingredients
- Pre-cooking tasks such as measuring and portioning of ingredients according to recipe requirements
- Arranging food storage areas with prepped items, ensuring easy access for line cooks and chefs
- Maintaining cleanliness and hygiene of kitchen
- Assisting with inventory and supply
- Communication with kitchen staff
Kitchen worker
Fish Tales Bahia Marina
Ocean City, MD, United States Of America
06.2017 - 10.2017
- Preparing and cooking food under supervision
- Setting up and restocking cooking station with tools and ingredients
- Ensuring ingredients are fresh, properly stored and meet safety standards
- Chopping and dicing vegetables and ingredients
- Pre-cooking tasks such as measuring and portioning of ingredients according to recipe requirements
- Arranging food storage areas with prepped items, ensuring easy access for line cooks and chefs
- Maintaining cleanliness and hygiene of kitchen
- Assisting with inventory and supply
- Communication with kitchen staff
Housekeeper
Days Inn Oceanfront
Ocean City, MD, United States Of America
06.2017 - 10.2017
- Cleaning and maintaining cleanliness of room and condos
- Ensuring guest satisfaction by responding to their request during a stay
- Training new employees
- Team collaboration, working closely with hotel staff to ensure timely room turnovers
- Restocking closets with linen, towels and toiletries
- Keeping carts and closet stocked with supplies and amenities
Education
Psychology diploma - Psychology
Alexandru Ioan Cuza University
Iasi, Romania01.2025
Philology degree - Romanian - English Language and Literature
Vasile Alecsandri University of Bacau
Bacau, Romania06.2019
High school degree - Arts and humanities
Spiru Haret
Bacau, Romania06.2016
Skills
- Deep cleaning
- Cleaning techniques
- Interior and exterior cleaning
- Exceptional time management
- Teamwork
- Folding clean laundry
- Health and safety compliance
- Customer service-focused
- Multitasking and organization
- Room preparation
- Vacuuming and sweeping
- Housekeeping
- Basic maintenance
- Cleaning bathrooms
- Dish preparation
- Food assembly
- Allergen awareness
- Safe food handling
- Cutting and slicing techniques
- Supply stocking
- Prep work
- Recipe preparation
- Portioning
- Order accuracy
- Professional attitude
- Active listener
- Kitchen station setup
- Reliable and trustworthy
- Kitchen organization
- Food storage
- Supply management
- Dining area maintenance
- Table management
- Register operation
- Menu recommendations
- Order taking
- Cleanliness
- Effective customer upselling
- Price memorization
- Customer service
- Payment processing
- Table setting
- Point of sale (POS) system operations
- Exceptional communication
- Organization
- Memory retention
- Team collaboration
- Drink preparation
- Task prioritization
- Customer support
- Tech-Savvy
Personal Information
- Date of Birth: 29/11/1997
- Gender: Female
- Nationality: Romanian, Hungarian
Languages
- Romanian (native)
- Hungarian (native)
- English (fluent)
- Spanish (intermediate)
- French (intermediate)
- Greek (beginner)
Qualifications
- Driving licence
Timeline
Technical advisor
Teleperformance
04.2023 - 10.2024
Housekeeper
Madison Beach Motel
07.2022 - 09.2022
Waitress
Brothers Bistro
07.2022 - 09.2022
Waitress, Bartender
Brothers Bistro
06.2021 - 09.2021
Restaurant Server
Satellite Cafe
06.2021 - 10.2021
Restaurant Waiter
Brothers Bistro
07.2020 - 10.2020
Housekeeper
Days Inn Oceanfront
06.2019 - 10.2019
Kitchen assistant, Food runner
Fish Tales Bahia Marina
06.2019 - 10.2019
Housekeeper
Days Inn Oceanfront
06.2018 - 10.2018
Kitchen worker
Fish Tales Bahia Marina
06.2018 - 10.2018
Kitchen worker
Fish Tales Bahia Marina
06.2017 - 10.2017
Housekeeper
Days Inn Oceanfront
06.2017 - 10.2017
Psychology diploma - Psychology
Alexandru Ioan Cuza University
Philology degree - Romanian - English Language and Literature
Vasile Alecsandri University of Bacau
High school degree - Arts and humanities
Spiru Haret