Andreas Christofi
Moorebank,NSW
Summary
Accomplished Analyst with advanced knowledge of financial, business development and operational areas. Well versed in collaborating with employees and key stakeholders to thoroughly analyse key trends and data to determine solutions and provide recommendations to better enhance the performance of the business. A natural problem solver that is dedicated to cost, process and resource optimisation.
Overview
14
14
years of professional experience
Work History
Commonwealth Bank
05.2016 - Current
- Throughout my career at Commonwealth Bank, I have been among many different teams which has assisted in expanding my knowledge and transferring my skills into different areas. Please see below my career portfolio within Commonwealth Bank
Strategy and Governance Analyst
11.2022 - Current
- Own and manage relationships with internal stakeholders such Group remediation, Customer Services Network, Digital and Direct Channels
- Complete testing on key controls and audits as required to ensure Remediations are completed in line with Groups Remediation policy and procedures
- Active management and resolution of customer complaints by ensuring the timely identification and remediation of systemic issues and recommending improvements to the remediation process
- Lead high-impact projects and recommended changes related to remediation
- Sharing knowledge and collaborating with stakeholders to ensure key objectives are met
- Raising issues in a constructive and objective way and ensuring that they are adequately addressed
- Driving results to ensure initiatives are complete, issues resolved and the business protected
- Ensuring a suitable blend of technical expertise, commercial acumen and people management skills
- Proficiently used software Jira and confluence
- Proficient in process mapping using VISIO
Quality Assurance Analyst
07.2022 - 11.2022
- Extracting data from SQL Teradata to test and analyse and draw appropriate conclusions
- Providing feedback on test results to the remediation data team
- Identify and escalate issues and incidents when identified and simplifying existing processes, as well as achieving SLA’s
- Provide administrative support in managing stakeholder materials, minutes, managing actions and any other administrative duties
Assurance Analyst
06.2021 - 07.2022
- Liaising with Business Analysts/Data Analysts regarding their projects
- Scheduling projects and organising team members to run payments
- Exporting & Importing address/deceased reports
- Originating batches that contain the records/customers we will be paying
- Reviewing the batches to ensure there aren’t any issues
- Authorising the batches – preparing the batches to be approved prior to payments processing
- Overseeing the entire payments process
Pricing Consultant
04.2018 - 06.2021
- Built strong relationships with key stakeholders at all levels of management to drive successful business outcomes
- Cross skilled the Pricing Distribution team, maximising productivity and development opportunities
- Engage with Proprietary, Private/Corporate Banking, and Third-Party home loan distribution channels to provide support on home loan product features and pricing policies
- Relay / adapt updates and changes to staff to suit each individuals social style
- Identified risk area within the business unit causing increase in bank committed home loan pricing decisions due to avoidable bank errors caused by process gaps
- Suggested and helped implement new initiatives to significantly reduce bank committed home loan pricing decisions
- Led ongoing weekly training sessions for team, covering existing and new processes.
Early Customer Engagement Specialist
05.2016 - 04.2018
- Deliver a superior client experience through ownership of the client relationship, excellent service quality, product knowledge and timely resolution of issues
- Negotiating repayment arrangements in terms of delegations whilst ensuring high levels of customer service
- Identifying and refer/escalate complex situations as appropriate and as per policy
- Maintain customer records in a professional and accurate manner
- Work effectively in a team environment, sharing information and providing support to other and less experienced team members
- Encourage customer-centric commercial behaviour amongst the team, using the sales and service methodology to identify and respond to customer needs
Team Leader
Qudos Bank Arena
11.2009 - 03.2020
- Providing training to staff to assist them to improve their customer service skills
- Conducting staff performance reports and identifying areas of development
- Develop and facilitate group meetings in regard to events and functions.
- Managed customer complaints and provided appropriate resolutions
Education
Masters in Business Administration - Marketing
Institute Western Sydney University
2018
Bachelors of Business Commerce - Human Resources and Industrial Relations
Western Sydney University
2015
Skills
- Over 7 years’ experience working within the banking industry
- Possess effective organisation and time management skills
- Analyst with experience in strategy, quality assurance, governance, wealth, remediation and assurance
- Ability to make commercially viable business risk decisions, manage strong stakeholder engagement, exercise high level of negotiation and influencing, as well as, ability to manage competing priorities and demands
- Highly motivated employee that thrives in high pressure working environment
- Strong team management skills, experience in training, developing and motivating direct reports
- Proficient in software VISIO, Jira, Confluence, SQL (Teradata) and Microsoft Office (Excel & PowerPoint)
Timeline
Strategy and Governance Analyst
11.2022 - Current
Quality Assurance Analyst
07.2022 - 11.2022
Assurance Analyst
06.2021 - 07.2022
Pricing Consultant
04.2018 - 06.2021
Commonwealth Bank
05.2016 - Current
Early Customer Engagement Specialist
05.2016 - 04.2018
Team Leader
Qudos Bank Arena
11.2009 - 03.2020
Masters in Business Administration - Marketing
Institute Western Sydney University
Bachelors of Business Commerce - Human Resources and Industrial Relations
Western Sydney University
Similar Profiles
Achyutha JagadeeshAchyutha Jagadeesh
Data Science Job Simulation at Commonwealth BankData Science Job Simulation at Commonwealth Bank
Tia-Maria S. AlburyTia-Maria S. Albury
Assistant Branch Manager at Commonwealth BankAssistant Branch Manager at Commonwealth Bank
Cassandra StapletonCassandra Stapleton
Bank Manager at Commonwealth BankBank Manager at Commonwealth Bank
Vijaya JuturuVijaya Juturu
Team Leader at Commonwealth BankTeam Leader at Commonwealth Bank
Alex JacobAlex Jacob
Responsible Gambling Officer & Bar Attendant at Brighton Lakes Recreation & Golf ClubResponsible Gambling Officer & Bar Attendant at Brighton Lakes Recreation & Golf Club