Dedicated and experienced hospitality professional with over 25 years of expertise across customer service, team leadership, and administrative roles. Proven success as a manager, business owner, and function coordinator, demonstrating strong communication, multitasking, and organizational skills. Experienced in managing staff, coordinating events, handling financial operations, and overseeing daily business functions. Passionate about delivering exceptional customer experiences and fostering positive workplace environments. Currently expanding skill set in office administration and duty of care through a leadership role in a service-based organization.