Andrea Santini

Took care of customers experience, safety, problems and provided good customer service.

Studied with Charles Darwin University for my Accreditation, got H Endorsement to be able to drive tourists in Northern Territory, attended First Aid course.

Led small groups in interesting trips around Uluru-Kata Tjuta National Park, with proper commentary and passion.

• Performed fall and spring cleanup to clear brush and debris from landscaped areas.
• Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
• Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
• Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
• Maintained routine landscaping schedules to boost lawn health.

• Kept stations clean and stocked to increase efficiency while working tables.
• Set the restaurant and unset the restaurant at the beginning and at the end of the shifts.
• Maintained customer satisfaction by clarifying questions. Checked serving times, took orders.
• Shared knowledge of menu recipes and flavors, enabling customers to make personal decisions based on taste and interest.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered phone to respond to inquiries and transfer calls to correct departments and personnel.
• Kept accounts in balance and ran daily reports to verify totals. Took payments.
• Managed reservations.
• Helped with the cleaning of rooms and common areas.

• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 50 people on tours.
• Entertained tour guests with various tales and conversations for maximum engagement, fun, and lasting memories.
• Researched and studied on topics that pertained to tour locations so that such information could be added to projects.
• Developed tour programming to enhance guest experiences.

• Completed late check-ins and directed guests to rooms and facilities.
• Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Evaluated and supervised student activities.
• Filed pictures and texts useful to classes.
• Built strong rapport with students through class discussions and academic advisement. Took students to art galleries and exhibitions.
• Corrected homework and tests, helped in interviews with students in exam sessions.