Andreas Christos Toumpakaris

Security-minded IT Support Analyst recognized for building trusted relationships with customers and stakeholders through effective communication, teamwork, and a customer-focused approach while delivering secure and reliable technology solutions. Extensive experience delivering reliable L1/L2 technical support in enterprise hybrid environments, with hands-on exposure to Level 3 troubleshooting, technical escalations, infrastructure support, and digital transformation projects. Leveraging advanced training in Azure technologies and Cybersecurity principles to strengthen access control, endpoint security, and stakeholder satisfaction.

• End-User Computing (EUC) & Deployment: Modern Deployment | Windows Autopilot Specialist | Out-of-Box Experience (OOBE) Customisation | White-Glove & Pre-Provisioned Deployment | Target Device Registration | Hardware Hash Management (CSV Upload/Deletion) | Device Lifecycle Asset Management (DLM)
• Microsoft Intune & EUC Operations: Microsoft Intune & Company Portal (Delegated Operational Support) | Policy Syncing & Manual Device Enforcement | End-User App Provisioning | Mobile Device Management (MDM) | Dell Command Update | HP Image Assistant | Dell SupportAssist | Remote Software Deployment | System Deployments, Imaging & Patching | Remote Support (RDP, VNC) | Windows 11 | Desktop & Laptop Troubleshooting
• Hardware & Endpoint Security: BIOS Configuration | Secure Boot & TPM Administration | BitLocker Drive Encryption | Microsoft Defender for Endpoint | Threat Detection & Monitoring | Vulnerability Management | Power BI Custom Reporting (Defender for Endpoint)
• Office 365 & Cloud Productivity: Office 365 Administration | M365 Permissions Management | Exchange Online (Shared Mailboxes, Distribution Lists) | SharePoint Online | Microsoft Teams | OneDrive for Business | Microsoft Outlook | Advanced Excel Spreadsheets | PowerPoint | Power BI reports.
• Enterprise Identity & Cloud Exposure: Active Directory & Microsoft Entra ID (Azure AD) Administration | Multi-Factor Authentication (MFA) | Hybrid Cloud Environments | Azure Virtual Machines | Azure Administration & Networking Fundamentals (Operational Level)
• Networking & Perimeter Security: Cisco AnyConnect Secure Mobility Client | VPN Troubleshooting & Secure Access | Network Security (Firewalls, Secure Access) | Cisco Routing & Switching | DHCP, DNS, & IP Routing | Aruba Networks & Access Points | Infrastructure Support (Switches, RAID, UPS) | Layer 1 Cable Troubleshooting
• Workplace Collaboration & Systems: Logitech Sync Portal | AV Rooms Troubleshooting | PaperCut Administration & Printer Configuration | Peripheral Diagnostics (Monitors, Advanced Docking Stations) | Technical Support & Hardware Upgrades/Customization
• Service Delivery & ITIL Frameworks: Incident, Change & Problem Management | ServiceNow | SLA Compliance | Second-Level Remediation & Escalation | Operational Runbooks | Audit Support & Regulatory Compliance Documentation
• Core Professional Strengths: High-Trust Stakeholder Engagement | Vendor Relationship Management (e.g., Telstra) | Cross-Functional Team Collaboration | Multi-Site IT Operations | Bilingual Communication (English & Greek)
• Enterprise Audio Visual (AV) & Collaboration Systems: Supported enterprise AV meeting rooms and scheduled corporate events. Administered collaboration spaces using Logitech Sync Portal. Performed firmware and software updates, preventative maintenance, and troubleshooting of AV hardware, audio, video, display, and connectivity issues. Collaborated with AV integrators, Network teams, and vendors to resolve complex incidents and maintain secure, reliable meeting room environments.

• Active & Team Sports: Competitive basketball and long-distance swimming.
• Creative Outlets: Acoustic guitar playing, music composition, and songwriting.
• Exploration: European travel, hiking, and outdoor nature activities.
• Community: Active volunteer in local community service initiatives.

• CC - Certified in Cybersecurity
• ISC2 - Security Principles
• ISC2 - Incident Response
• ISC2 - Access Control Concepts
• ISC2 - Network Security
• ISC2 - Security Operations
• ISC2 - Business Continuity & Disaster Recovery
• Cloud Management with Microsoft Intune
• Microsoft Azure Fundamentals (AZ-900), Q4 26
• Australian Federal Police (AFP) | Issued: June 2026
• Driver’s Licence

• English, Proficient
• Greek, Fluent
• PTE Academic, Proficient Plus
• NAATI Credentialed Community Language (CCL)

• Music Director & Educator: Dedicated seven years as a musician, composer, and instructor at St. Nikolaos Orthodox Christian Church, leading community music initiatives and teaching diverse groups.
• Youth Education Diploma: Completed a specialised Diploma in teaching children through the Metropolis/Cathedral of Athens and Piraeus, actively contributing to regional youth development programs.
• Food Relief Volunteer: Actively participated in local community outreach initiatives, supporting the preparation, logistics, and distribution of food for homeless individuals.