Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
ANDREEA ERU

ANDREEA ERU

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Assistant Postal Manager

North Beach Post Office
03.2023 - Current
  • Assisted customers in determining proper postal service to align with individual needs.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 75%.
  • Developed and maintained detailed reports of all post office activities.
  • Managed flow, operations and management services for over 100 daily post office visitors.
  • performed ID services and applications
  • Increased productivity by 80% through streamlining balancing, cleaning, stocking procedures and daily post office operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Cultivated interpersonal skills by building positive relationships with others.

Personal Trainer

Justfit Australia
06.2021 - 06.2022
  • Opened an EMS and Personal Training Studio together with my business partner
  • Set up the business and the Personal Training Studio, organised payment systems and booking systems
  • Liaised with Justfit Europe and funding the brand in Australia.
  • Organised payment systems and booking systems
  • Performed machine maintenance regularly
  • Performed basic accounting tasks
  • Implemented and followed strict Covid19 sanitising procedures and government requests.
  • Trained clients during EMS, strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Utilized effective record-keeping system for tracking customer information.
  • Provided emergency first aid and CPR as needed.

Gym Manager

Stadium Fitness
03.2017 - 08.2021
  • Trained employees on general procedures, gym rules and duties.
  • Generated leads through sales promotions and word-of-mouth.
  • Interviewed and hired gym staff for various roles.
  • Reviewed stock counts and ordered items to control inventory.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Managed the fitness centre, with emphasis on safety.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Personal Trainer

Goodlife Health Clubs
01.2015 - 10.2016
  • Assisted clients to identify goals e.g. increase strength, improve fitness and weight loss
  • Developed personalised dietary and exercise programs
  • Performed basic accounting for tax purposes
  • Liaised with the principal company and clients via email and phone correspondence
  • Developed and implemented an appointment scheduling system and completed bookings
  • Developed marketing material to attract new clients
  • Performed general administration tasks as required
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Assisted with marketing and promoting of classes and services.
  • Provided emergency first aid and CPR as needed.

Receptionist Administrator

Allied Pickfords
03.2013 - 01.2015
  • Answered a high volume of incoming calls, redirected as required or took detailed messages
  • First point of contact on reception for all visitors to the office
  • Processing and distributing daily mail
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Supporting sales team in drafting quotes and organising sales
  • Accurate data entry and maintenance of company computer systems
  • Performed filing, scanning and basic administrative tasks as required
  • Conducted audits and managed health and safety audit schedule
  • Ordered stationary and office supplies

Education

Microsoft

Applied Education
Perth, WA
2020

Global Fitness
Perth, WA
2012

High School Diploma -

Petru Maior High-school
Bucharest, Romania
05.2000

Skills

  • Office Supplies and Inventory
  • Office Organization
  • Workflow Processes
  • Customer Satisfaction
  • Government Standards
  • Billing and Payment Processing
  • Personnel Supervision
  • Organizational Systems

Hobbies

I love exercising, swimming and hiking.

I enjoy taking long walks with my shitzu dog, Chloe.


Timeline

Assistant Postal Manager

North Beach Post Office
03.2023 - Current

Personal Trainer

Justfit Australia
06.2021 - 06.2022

Gym Manager

Stadium Fitness
03.2017 - 08.2021

Personal Trainer

Goodlife Health Clubs
01.2015 - 10.2016

Receptionist Administrator

Allied Pickfords
03.2013 - 01.2015

Microsoft

Applied Education

Global Fitness

High School Diploma -

Petru Maior High-school

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