Summary
Overview
Work History
Education
Skills
Certification
Workingpermit
Languages
Timeline
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Andrei Apreutesei

South Brisbane,QLD

Summary

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to growth of the organisation.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Support Technician

HINT AG
01.2020 - 01.2024
  • Resolved customer requests and incidents via ticketing system platform
  • In-person and remote assistance for hardware and software issues
  • Phone and online support, ensuring prompt problem resolution
  • Troubleshooted network concerns to maintain seamless operations

Network Administrator

JOSEF WIEGAND GMBH & CO.KG
01.2011 - 01.2019
  • Planned and coordinated new projects to enhance network infrastructure
  • Managed file servers, backups, and mail systems
  • Provided comprehensive IT support and advice to employees locally and remotely

Network Administrator

ODU ROM MANUFACTURING
01.2010 - 01.2011
  • Expanded network infrastructure to support company growth
  • Provided IT support for employees and maintained ERP software
  • Managed backup systems and administered barcode printers

Software Tester

EBS ROMANIA (NTT DATA)
01.2005 - 01.2009
  • Conducted performance and stress tests, ensuring software quality
  • Performed browser version, design and operating system tests
  • Documented test cases and scenarios for comprehensive analysis

Education

Certificate IV - Cybersecurity - Information And Communication Technology

TAFE Queensland
Brisbane, QLD
11-2025

Certificate III - Information Technology - Information And Communication Technology

TAFE Queensland
Brisbane, QLD
11-2024

TAFE Certificate - English For Academic Purposes

TAFE Queensland
Brisbane, QLD
06-2024

BACHELOR DEGREE - MATHEMATICS AND INFORMATICS

BABES-BOLYAI UNIVERSITY
01.2008

HIGH SCHOOL - MATHEMATICS-PHYSICS

SAMUEL VON BRUKENTHAL
01.2004

Skills

  • Hardware installation, upgrades
  • Software Installation
  • Remote Desktop Support
  • Help Desk Support
  • Operating System Support
  • Technical Troubleshooting
  • Printer Support
  • Virtualisation Technologies
  • System Configuration
  • Incident Management
  • Network Administration
  • Wireless Networking

Certification


  • ITIL Foundation
  • Cisco Certified Entry Network Technician (CCENT)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Solution Associate (MCSA) - Windows Server 2012
  • Microsoft Certified Solution Associate (MCSA) - Windows Server 2016
  • Microsoft Certified Solution Expert (MCSE)
  • IELTS Academic
  • ISO 27001 Certificate

Workingpermit

My work authorisation permits part-time employment, contingent upon the academic schedule of my enrolled course.

Languages

Romanian
German
English

Timeline

IT Support Technician

HINT AG
01.2020 - 01.2024

Network Administrator

JOSEF WIEGAND GMBH & CO.KG
01.2011 - 01.2019

Network Administrator

ODU ROM MANUFACTURING
01.2010 - 01.2011

Software Tester

EBS ROMANIA (NTT DATA)
01.2005 - 01.2009

BACHELOR DEGREE - MATHEMATICS AND INFORMATICS

BABES-BOLYAI UNIVERSITY

HIGH SCHOOL - MATHEMATICS-PHYSICS

SAMUEL VON BRUKENTHAL

Certificate IV - Cybersecurity - Information And Communication Technology

TAFE Queensland

Certificate III - Information Technology - Information And Communication Technology

TAFE Queensland

TAFE Certificate - English For Academic Purposes

TAFE Queensland
Andrei Apreutesei