Andrei Dela Cruz
Summary
Dynamic professional with a proven track record at Sincro (WA) Holdings, excelling in customer service and quality control. Adept at enhancing customer satisfaction through effective problem-solving and risk assessment. Recognized for implementing successful team strategies that improved workflow and fostered a collaborative environment, ensuring projects consistently met high standards. Experienced with various installation techniques and equipment. Utilizes problem-solving abilities to address challenges and ensure project success. Knowledge of industry standards and practices, ensuring high-quality and safe installations.
Overview
5
5
years of professional experience
Work History
Contract Labourer
Preston Structural Insulation
08.2022 - Current
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
McDonald's Manager
Sincro (WA) Holdings PTY LDT
08.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate II - Automotive Mechanics
South Metropolitan TAFE
Perth, WA06-2020
No Degree -
Sevenoaks Community College
Wa11-2019
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Decision-making
- Risk assessment
- Quality control
- Power tool operation
- Customer satisfaction
Timeline
Contract Labourer
Preston Structural Insulation
08.2022 - Current
McDonald's Manager
Sincro (WA) Holdings PTY LDT
08.2020 - 09.2022
Certificate II - Automotive Mechanics
South Metropolitan TAFE
No Degree -
Sevenoaks Community College
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