Summary
Overview
Work History
Education
Skills
Photography and Media Design
Languages
Timeline
Generic

Andres Ballesteros

Clayton,VIC

Summary

Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Overview

4
4
years of professional experience

Work History

Service Desk Specialist

NCS
04.2021 - 10.2021
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Volunteer

Planetshakers Church Melbourne City Campus
04.2019 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor's degree - Information Technology

Monash University
Clayton, VIC

Diploma - Information Technology

Temasek Polytechnic

Skills

  • Help Desk
  • Troubleshooting
  • Technical Support
  • Microsoft Windows
  • Active Directory
  • JavaScript
  • Python
  • Customer service
  • Resource Coordination
  • Project Oversight
  • Document Management
  • Volunteer Recruitment
  • Client Relations Strength
  • Team Collaboration
  • Attention to Detail
  • Phone Inquiries

Photography and Media Design

I have a sincere passion for photography and media design. Overall I enjoy taking photos and editing them to change the aesthetics  and sometimes use it to express certain messages and ideas

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working

Timeline

Service Desk Specialist

NCS
04.2021 - 10.2021

Volunteer

Planetshakers Church Melbourne City Campus
04.2019 - Current

Bachelor's degree - Information Technology

Monash University

Diploma - Information Technology

Temasek Polytechnic
Andres Ballesteros