Andres Vergara
Potts Point,Australia
Summary
Finance and international business professional with over a decade of experience specializing in international logistics. Possesses a comprehensive understanding of the industry, gained through extensive involvement in cost management, data analysis, strategic planning, and supplier management. Expertise in identifying and implementing innovative solutions that drive optimization and foster business growth. Strong background in delivering exceptional customer service. Known for maintaining high standards and efficiency to ensure a quality experience. Excels at multitasking and remaining composed in fast-paced environments, showcasing exceptional communication and teamwork skills.
Overview
13
13
years of professional experience
Work History
Food & Beverage Attendant (Casual)
ESQ Bar & Dining - A Member of Trippas White Group
05.2024 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments for orders and provided customers with change.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Customer Service Data Entry (Full Time)
Savino Del Bene Australia Pty Ltd
08.2023 - 04.2024
- Customer service and coordination in order to maintain updates and satisfaction for numerous client requests
- Creation of logistical reports to provide daily support and updates for client collaboration on various requested services
- Primary reviewer of all commercial import documents to counteract errors of goods and cargo for customs processing and managing all document discrepancies
- Data entry utilizing various software to maintain accurate and precise logistical reports to upload to company-wide databases
- Support with the classification of tariff items for Duty Drawback
- Reduced errors in data entry through diligent attention to detail and routine quality checks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Analyzed current data records to provide detailed reports.
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Transport Operations (Full Time)
Savino Del Bene Australia Pty Ltd
10.2022 - 08.2023
- Managing driver intake through verification of merchandise status accuracy, deliveries, and entry into the company warehouse
- Data entry utilizing various software to maintain accurate and precise logistical reports to upload to company-wide databases
- Input supplier invoices into the company's financial system to maintain up-to-date supplier payments and trigger alerts for any discrepancies in the invoicing forecast
- Resolved problems, improved operations and provided exceptional service.
- Managed logistics operations, ensuring timely delivery of products
Pricing Executive (Full Time)
Savino Del Bene Colombia SAS
12.2021 - 10.2022
- Conduct negotiations with suppliers engaged in international logistics to secure favorable contracts and rates, thereby providing diverse options for the sales team and management
- Execute tender processes tailored to meet the needs of the sales team's clients and international offices
- Develop tools and templates for rate research across various platforms, enhancing accessibility to information for efficient customer quoting processes
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Inside Sales (Full Time)
Savino Del Bene Colombia SAS
03.2020 - 12.2021
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Enhanced company reputation by delivering exceptional customer service during all interactions with clients and prospects.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Generated reports on sales activities using Excel spreadsheets for analysis at monthly management meetings.
- Streamlined the sales process through effective use of CRM software to track leads, monitor progress, and maintain accurate client records.
- Increased sales leads by proactively contacting prospective clients and providing product information.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Customer Services Executive (Full Time)
Dynamic Logistics Company SAS
08.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Utilized CRM software to document customer interactions, ensuring accurate records for future reference.
- Maintained up-to-date knowledge of product and service changes.
Inside Sales (Full Time)
Consolcargo SAS
05.2017 - 08.2019
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Conducted market research to identify emerging trends, analyze competitor strategies, and stay informed about industry developments.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Participated in weekly sales meetings to discuss performance metrics, share best practices, and strategize new approaches for lead generation.
- Streamlined the sales process through effective use of CRM software to track leads, monitor progress, and maintain accurate client records.
- Enhanced company reputation by delivering exceptional customer service during all interactions with clients and prospects.
- Facilitated smooth order processing by liaising between clients, production teams, and shipping departments to ensure timely delivery of products.
Import Operations & Customer Service (Full Time)
Capital Freight SAS
12.2016 - 04.2017
- Negotiated competitive rates with carriers to optimize shipping costs for clients, resulting in increased profit margins for the company.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
- Maintained up-to-date knowledge of customs regulations and tariffs to provide accurate advice to clients regarding import-related matters.
- Supported sales team efforts by providing accurate shipment information and status updates for prospective clients during the sales process.
- Reduced errors in import documentation by implementing thorough verification processes.
Import Executive (Full Time)
Custom Internacional SA
04.2015 - 12.2015
- Reviewed internal processes, procedures and policies using Internal Trade Compliance regulations to govern importing and exporting.
- Oversaw timely and accurate Customs filings and related documents to facilitate communications flow.
- Reduced lead time for shipments by enhancing communication with overseas suppliers and transportation providers.
- Implemented risk mitigation strategies by carefully selecting reliable suppliers and maintaining comprehensive insurance coverage on shipments.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
Import and Export Analyst (Full Time)
Aduanamientos LTDA
11.2013 - 04.2015
- Optimized logistics operations for timely and cost-effective delivery of goods to international clients.
- Managed complex export transactions by coordinating shipments, customs clearance, and client communications effectively.
- Maintained compliant import and export files to support licensing, customer and transaction screening and classification determinations.
- Maintained compliance with international trade regulations by conducting thorough research and staying up-to-date on industry changes.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Import Analyst (Full Time)
Ascomint SAS
03.2012 - 06.2013
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Obtained necessary import and export licenses and permits for shipments.
- Oversaw timely and accurate Customs filings and related documents to facilitate communications flow.
- Mitigated risks associated with international trade by staying current on industry regulations and compliance requirements.
Education
Certificate IV - Project Management
Mercury Colleges
Sydney, NSW10.2024
General English
SBTA & SELA
Sydney, NSW04-2023
Bachelor’s Degree - Finance And International Business
Uniempresarial
Bogotá, Colombia01.2019
Skills
- Pricing and negotiation Skills
- Logistics Management
- Data analysis
- Transport management
- MS OFFICE (Excel, Word, SharePoint, Outlook)
- CRM
- Teamwork and Collaboration
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Customer Service
- Attention to Detail
Languages
Spanish
English
Timeline
Food & Beverage Attendant (Casual)
ESQ Bar & Dining - A Member of Trippas White Group
05.2024 - Current
Customer Service Data Entry (Full Time)
Savino Del Bene Australia Pty Ltd
08.2023 - 04.2024
Transport Operations (Full Time)
Savino Del Bene Australia Pty Ltd
10.2022 - 08.2023
Pricing Executive (Full Time)
Savino Del Bene Colombia SAS
12.2021 - 10.2022
Inside Sales (Full Time)
Savino Del Bene Colombia SAS
03.2020 - 12.2021
Customer Services Executive (Full Time)
Dynamic Logistics Company SAS
08.2019 - 02.2020
Inside Sales (Full Time)
Consolcargo SAS
05.2017 - 08.2019
Import Operations & Customer Service (Full Time)
Capital Freight SAS
12.2016 - 04.2017
Import Executive (Full Time)
Custom Internacional SA
04.2015 - 12.2015
Import and Export Analyst (Full Time)
Aduanamientos LTDA
11.2013 - 04.2015
Import Analyst (Full Time)
Ascomint SAS
03.2012 - 06.2013
Certificate IV - Project Management
Mercury Colleges
General English
SBTA & SELA
Bachelor’s Degree - Finance And International Business
Uniempresarial
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