Andres Felipe Rodriguez Valentin
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Good communicator with focus on teamwork and high productivity. Assesses products for quality and keeps work areas organized and aligned with safety protocols
Overview
4
4
years of professional experience
Work History
Food Process Worker
JBS
02.2023 - Current
- Removed products from line that did not meet quality standards.
- Built and packed boxes for shipment.
- Kept work areas neat, clean and properly sanitized.
- Kept machines clean, organized and tidy at all times.
House Cleaner
Novotel
11.2022 - 02.2023
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
SME
Transcom Colombia
11.2021 - 09.2022
- Improved user productivity and efficiency through system training and support.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Developed and presented business cases, presentations and reports to senior management.
Cashier
Logonet Cafe
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Teleperformance
07.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Colegio Bilingue De La Universidad El Bosque
Bogota, Colombia12.2016
Skills
- Item Examination
- Management of Personnel Resources
- Compliance Requirements
- Adaptable and Flexible
- Dining Customer Service
- Dining Room Cleaning and Upkeep
- Customer Relations
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Food Process Worker
JBS
02.2023 - Current
House Cleaner
Novotel
11.2022 - 02.2023
SME
Transcom Colombia
11.2021 - 09.2022
Cashier
Logonet Cafe
04.2021 - 11.2021
Customer Service Representative
Teleperformance
07.2019 - 03.2021
High School Diploma -
Colegio Bilingue De La Universidad El Bosque
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