Andrew Al-Hamra
Adelaide,SA
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse
Lyell McEwin Hospital
Elizabeth , South Australia
06.2023 - Current
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Created, implemented and evaluated patient care plans with medical team.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Hospitality Worker
St George Cafe
Sailsbury Downs , South Australia
09.2020 - 05.2023
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and responded to informational requests.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Took orders accurately and communicated them to the kitchen staff promptly.
Customer Service
Burton Road Super Deli
Paralowie , South Australia
06.2018 - 11.2019
- Guided employees in handling difficult or complex problems.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Nursing - Nursing
Uni SA
South Australia04-2023
Skills
- Bi-Lingual in English and Arabic
- Complex Problem-Solving
- Patient Monitoring
- Taking Vitals
- Patient Care
- Team Coordination
Certification
- Registered Nurse
- Full Drivers Liscense
Languages
English
Native/ Bilingual
Arabic
Professional
Timeline
Registered Nurse
Lyell McEwin Hospital
06.2023 - Current
Hospitality Worker
St George Cafe
09.2020 - 05.2023
Customer Service
Burton Road Super Deli
06.2018 - 11.2019
Bachelor of Nursing - Nursing
Uni SA
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