Summary
Overview
Work History
Skills
Timeline
Bartender

Andrew Alcock

Boulder,WA

Summary

  • Problem solving
  • Honest and reliable
  • Customer focused
  • Can work autonomously or in a team environment
  • Can fix just about anything.
  • Used to living remotely and in the heat

Have been in either hospitality or minesites for over 20years.

I love customers/tourists and go to huge lengths to make sure they enjoy their stay. Kept a booking.com rating of 9.7 for accommodation and customers experience in our establishments.

Overview

25
25
years of professional experience

Work History

Security Officer

Sets Enterprises
02.2023 - Current
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Drug and Alcohol Testing of staff

Manager/Front of House Manager

Cecilias On Hay
08.2015 - 03.2020
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Cash handling
  • Pos systems
  • Stock Control/Socktake
  • Training of staff

Manager/Front of House Manager

Agnew Hotel
06.2003 - 11.2010
  • Owner operator
  • Cash Handling
  • Generator power Fix/repair
  • Customer service
  • Maintenance/repairs
  • Keeping within Liquor Licence guidelines
  • liaise with mine site general managers.
  • Crowd control
  • Oversee functions
  • Stock control/ordering/stocktakes
  • Transport Depot for surrounding properties hotels/minesites etc forklift use.

Property Caretaker

EG Green
11.1998 - 12.1999
  • Keeping generator running and maintained
  • Fencing
  • Bore runs/maintenance
  • Animal husbandry
  • property maintenance
  • Reverse osmosis maintenance/repair
  • Liaise with General manager on sister property.
  • Truck/tractor operation.
  • Mustering (motor bike)
  • Yard maintenance.


Manager

Nanga Bay Resort
01.2001 - 12.2001
  • Maintain large generator for power
  • Sales
  • Cash handling
  • Ordering stock
  • Stock control
  • Maintained a tight budget
  • Staff training
  • Hiring staff
  • Property maintenance
  • Adding buildings to council specifications
  • Oversee annual fishing competitions (lge)
  • Accommodation Maintenance
  • Catering functions front of house
  • Maintain camp ground/caravan park limited resources
  • Liaise with council/liquor licensing/tourist information/police and fisheries department

Skills

  • Crime Prevention
  • Sales and Marketing
  • Policy Enforcement
  • Threat Management
  • Problem-solving abilities
  • Conflict resolution
  • Employee engagement
  • Customer service focus
  • Inventory management
  • Project management
  • Staff Management
  • Processes and Procedures
  • Training and Mentoring
  • Budget Management

Timeline

Security Officer

Sets Enterprises
02.2023 - Current

Manager/Front of House Manager

Cecilias On Hay
08.2015 - 03.2020

Manager/Front of House Manager

Agnew Hotel
06.2003 - 11.2010

Manager

Nanga Bay Resort
01.2001 - 12.2001

Property Caretaker

EG Green
11.1998 - 12.1999

Similar Profiles

CREATE PROFILE
Andrew Alcock