Andrew Bassett
Implementation Partner
Tweed Heads West
Summary
Resourceful leader offering a history of success coordinating and monitoring operations across various aspects of retail operations and support. Effective manager and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
Implementation Partner (Simpler For Stores)
BWS
07.2023 - Current
- Developed and implemented strategies to enhance store operations.
- Implemented processes to assist compliance with store operations.
- Prepared and presented reports on status of projects and initiatives.
- Collaborated with colleagues and support operations to maximize team efficiency.
- Monitored store performance and provided feedback on areas of improvement.
- Liaised between operations and support stakeholders to resolve conflicts.
State Format Operations Support Specialist
BWS
02.2023 - 07.2023
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Improved team efficiency through regular training sessions on new procedures.
- Provided guidance and mentorship to store operations team, fostering a supportive work environment conducive to professional growth.
- Collaborated with store operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist State Format Operations manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Evaluated team and customer needs and feedback to drive product and service improvements.
Retail Manager
BWS
08.2011 - 02.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained quality brand image exposure in alignment with corporate standards.
- Trained and developed new employees for ease of transition into team.
- Created employee schedules to align coverage with forecasted demands.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Skills
Knowledgeable in Google Suites
Data Analysis
Coaching/Mentoring
Policy Implementation
Performance Management
Business Development
Complex Problem-Solving
Time Management
Process Improvement
Analytical Skills
Interpersonal Communication
Work Planning and Prioritization
Active Listening
Team Collaboration
Professionalism
Problem-solving abilities
Timeline
Implementation Partner (Simpler For Stores)
BWS
07.2023 - Current
State Format Operations Support Specialist
BWS
02.2023 - 07.2023
Retail Manager
BWS
08.2011 - 02.2023