Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrew Bates

Paynesville

Summary

Dynamic small business owner with a proven track record, excelling in operations oversight and vendor relations. Expert in planning and executing strategies. Skilled in delegating work and fostering a motivated team, driving significant business growth through exceptional service delivery. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position.

Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Small Business Owner

Diamond Dog Grooming
03.2005 - 05.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Invested in technology upgrades to streamline operations and improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Joiner

Spence Doors
07.2003 - 07.2004
  • Maintained a safe working environment through diligent adherence to safety guidelines and equipment maintenance procedures.
  • Maintained clean workspaces, professional personal appearance and neat vehicle.
  • Improved client satisfaction by delivering high-quality joinery work within tight deadlines.
  • Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
  • Completed complex joinery projects through careful planning, material selection, and efficient execution.
  • Cut wood by hand and with shop or site machinery to achieve desired dimensions.
  • Efficiently managed multiple projects simultaneously, prioritizing tasks based on deadlines and complexity levels.
  • Built custom cabinetry based on residential and commercial customer needs.
  • Reduced waste by optimizing material usage through meticulous calculations and accurate cuts.
  • Created furniture for different uses based on personal experience and customer specifications.
  • Used basic mathematics to calculate distances, surface areas and materials required for jobs.
  • Achieved seamless integration of custom joinery pieces into existing structures through precise measurements and skilled craftsmanship.
  • Ensured longevity of finished products by selecting high-quality wood materials suitable for various applications.
  • Cut and shaped materials to meet outlined measurements.
  • Built and hung custom doors and frames.
  • Assembled and installed furniture and cabinetry.
  • Repaired damaged doors, windows and other structures.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Safely operated electric cordless and hammer drills and cutting torches.
  • Installed insulation, trim and other finishing touches.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.

Personal Care Assistant

Personal Employer
11.2002 - 07.2003
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted patients with self-administered medications.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Completed regular check-ins and progress report for each client.

Metal Fabricator/Joiner

Rylock
11.2000 - 12.2001
  • Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
  • Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
  • Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
  • Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
  • Adhered strictly to industry regulations and safety standards, maintaining a clean work environment free of hazards.
  • Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
  • Reduced material waste by optimizing cutting patterns and improving inventory management systems.
  • Improved work area organization by implementing efficient storage solutions for tools, materials, and finished products.
  • Conducted rigorous quality control checks, ensuring all products met strict industry standards.
  • Reduced material waste with meticulous planning and precise cutting techniques.
  • Maintained high standards of craftsmanship, ensuring all fabrications met aesthetic and functional requirements.
  • Complied with safety regulations while operating machinery and tools to protect against injury.
  • Maintained machinery and tools to keep fabrication processes running smoothly.
  • Installed windows and doors to complete building envelopes.
  • Streamlined workshop operations by implementing effective organizational practices for tools and materials.
  • Repaired damaged doors, windows and other structures.
  • Assembled and installed furniture and cabinetry.
  • Built and hung custom doors and frames.
  • Cut and shaped materials to meet outlined measurements.
  • Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
  • Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
  • Safely operated electric cordless and hammer drills and cutting torches.
  • Installed insulation, trim and other finishing touches.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.

Sales Representative/Delivery Driver

Empire Garden Ornaments
11.2000 - 12.2001
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Filled out load paperwork and DOT-mandated log books.

Apprentice Cabinet Maker

Newton Furniture
05.1996 - 06.1998
  • Promoted client loyalty through excellent customer service skills and attention to detail during all stages of the cabinet making process.
  • Increased company reputation through diligent work ethic, commitment to producing high-quality products, and fostering strong relationships with clientele.
  • Demonstrated versatility by successfully working with a wide range of materials, including solid wood, plywood, laminate, and veneers, to create visually appealing and functional cabinetry solutions for clients.
  • Contributed to team success by consistently meeting production deadlines while maintaining high standards for quality workmanship.
  • Refined woodworking skills through hands-on practice and guidance from experienced mentors, enhancing overall craftsmanship abilities.
  • Ensured accurate color matching and finishing processes for custom projects by thoroughly reviewing specifications and consulting with clients as needed.
  • Reduced waste by accurately calculating material requirements and optimizing layouts for cutting patterns.
  • Collaborated with senior cabinet makers to develop custom designs for clients, ensuring satisfaction and repeat business.
  • Developed new woodworking techniques through continuous learning from experienced cabinet makers, increasing overall skill set.
  • Enhanced cabinet quality by meticulously measuring, cutting, and assembling materials with precision tools.
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Installation understanding
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Read and interpreted design plans to understand project specifications.
  • Inspected completed cabinets for quality assurance.
  • Repaired and maintained equipment for optimal function and usage.
  • Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
  • Repaired cabinets and cabinet parts.
  • Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
  • Sanded and finished surfaces to create smooth, polished appearance.
  • Liaised with other woodworkers to complete projects on schedule and within budget.
  • Sanded and finished surfaces to create smooth and attractive finish.
  • Cut plywood, MDF and solid wood to size.
  • Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.
  • Reinforced joints with nails or other fasteners to prepare articles for finishing.

Roof Tiler

Higgins Roofing
05.1995 - 03.1996
  • Demonstrated adaptability in working with diverse types of roofing materials including clay, concrete, slate, and composite tiles.
  • Promoted energy efficiency by installing solar panel-integrated roofing systems when applicable.
  • Optimized material usage by calculating accurate measurements prior to ordering supplies for each project.
  • Delivered aesthetically pleasing results by skillfully arranging tiles in various color schemes and patterns as requested by clients.
  • Prevented leaks and water damage by properly sealing joints and edges on roofs.
  • Minimized weather-related damages through prompt repair services addressing broken or cracked roofing tiles upon request from clients.
  • Improved overall project efficiency by maintaining a clean and organized work environment.
  • Provided exceptional customer service through clear communication regarding project timelines, costs, and progress updates throughout the installation process.
  • Reduced installation errors by accurately measuring and cutting tiles to fit intricate roof designs.
  • Enhanced roof durability by selecting and placing appropriate tiles for specific projects.
  • Ensured safety compliance on job sites by adhering to OSHA regulations during all phases of roof construction.
  • Successfully completed projects under tight deadlines and budget constraints, ensuring satisfied clients and repeat business opportunities.
  • Maintained high quality standards in tile installations, contributing to positive customer reviews and referrals.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.
  • Inspected problem roofs to determine best repair procedures.
  • Installed, repaired, and replaced single-ply roofing systems.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
  • Fastened composition shingles and sheets to roof with asphalt, cement and nails.
  • Inspected roofs and identified deficiencies for repair cost estimation.
  • Followed manufacturer instructions and specifications to perform proper installation.
  • Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
  • Cleaned up work areas upon completion of projects.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Assisted with installation of gutters and downspouts.
  • Installed roof insulation to reduce energy costs.
  • Adjusted roof flashing to maximize drainage.
  • Corrected improper drainage and ventilation problems.

Dishwasher

Club Med
02.1995 - 04.1995
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Washed dishes and assisted in bussing tables.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Monitored dishwashing machines for proper functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Short Order Cook

McDonald’s Restaurant
05.1991 - 12.1994
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
  • Prepared food items according to recipe to drive quality and consistency.
  • Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
  • Adhered to strict recipe guidelines, delivering consistent flavor profiles across all dishes served.
  • Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Handled portion control activities according to specified instructions provided by chef.
  • Prepared meals with special accommodations for those with allergies.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Participated in regular staff meetings to discuss ways of improving restaurant operations, leading to increased productivity within the kitchen staff as a whole.
  • Reduced food waste by efficiently managing inventory and using proper storage techniques.
  • Maintained cleanliness and organization in kitchen, ensuring compliance with health and safety standards.
  • Streamlined breakfast service process, ensuring smooth operation from open to rush.
  • Achieved recognition for perfect attendance, demonstrating reliability and commitment to role.
  • Expedited order turnaround times, skillfully juggling multiple food orders simultaneously.
  • Adapted quickly to new kitchen technologies and cooking methods, staying ahead in fast-paced environment.
  • Reduced food waste significantly with meticulous inventory management and timely usage of ingredients.
  • Improved customer satisfaction by preparing dishes accurately and swiftly, adhering to special dietary requests.
  • Kept equipment in optimal condition, conducting regular maintenance tasks to avoid downtime.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Checked freshness and quality of ingredients.
  • Adhered to strict food safety regulations and hygiene standards.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Prepared meals according to customer specifications.
  • Followed recipes and cooking techniques for consistent results.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.
  • Verified accurate portioning of food items and garnishes.

Education

High School Diploma -

Mordialloc Secondary Collage
Mordialloc, VIC
11-1994

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Delegating work
  • Quality assurance
  • Operations oversight

Certification

Heavy Vehicle Drivers Licence - Heavy Rigid

Responsible Service of Alcohol

Resposible Conduct of Gambling

Certificate 5 in Business Management

Licence to Operate a Forklift Truck

Licence to Perform High Risk Work

Timeline

Small Business Owner

Diamond Dog Grooming
03.2005 - 05.2024

Joiner

Spence Doors
07.2003 - 07.2004

Personal Care Assistant

Personal Employer
11.2002 - 07.2003

Metal Fabricator/Joiner

Rylock
11.2000 - 12.2001

Sales Representative/Delivery Driver

Empire Garden Ornaments
11.2000 - 12.2001

Apprentice Cabinet Maker

Newton Furniture
05.1996 - 06.1998

Roof Tiler

Higgins Roofing
05.1995 - 03.1996

Dishwasher

Club Med
02.1995 - 04.1995

Short Order Cook

McDonald’s Restaurant
05.1991 - 12.1994

High School Diploma -

Mordialloc Secondary Collage

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