Andrew Benny
Loganlea,QLD
Summary
Efficient college graduate with a Diploma in System Information at Unikom Computer University, Bandung, Indonesia majoring System Information and Diploma Level 1 and 2 and Certificate in Telecommunications Systems at Telikom College Lae, Papua New Guinea. Aiming to leverage academic and three (7) years of solid working experience with a proven knowledge of System Information and Telecommunication Systems. I have a proven track record of highest performance and motivated to consistently exceed targets to successfully fill the Senior Products and Service Officer role within the company under your department. Frequently praised as quality-oriented by my peers and colleague, And now seeking a new professional challenging opportunity with your great organization, to fully utilize my skills and knowledge to contribute effectively towards meeting your organizational goals and objectives.
Overview
9
9
years of professional experience
Work History
Telecommunication Technical Officer
Telikom Limited
Waigani, Port Moresby
03.2017 - 11.2025
- Permanent and have (7) years working experiences with Telikom Limited, Raumana Headquarters, Waigani, Port Moresby
- Started my career as a Call Center Agent in 2017 - 2020 as call Center handles inbound and outbound customer communications, including telephone calls, emails and chats to resolve inquires, handle complains or perform sales tasks
- Key Responsibilities
- Customer support : Resolving inquires, processing orders and handling complains professionally
- Sales and Outreach : Making outbound calls to promote products,services, or fundraising efforts.
- Data Management : Updating CRM software with accurate, real-time interaction details
- Performance Metrics : Adhering to schedules and performance targets, such as Average Handling Time (AHT) or quality scores
- Year 2021-2025 Promoted to Senior Technical Officer
Key Responsibilities as follows,
- Provision fixed voice on NGN switch Platform
- Provision FTTH fibre configuration on u2000 iMaster Huawei
- Configuration of Broadband router
- Hauling copper and Fibre cables
- Terminating copper cables and splicing fibre cables
- Run internal cabling with mounting racks
- Do installation and configuration of VSAT (very small Aperture Terminal) two -way satellite ground station with a disk antenna. And etc,..
Education
Diploma Level 1 and 2 - Telecommunications Systems
TELIKOM TRAINING COLLEGE
Lae, Morobe 411, Papua New GuineaCertificate - Telecommunications System
TELIKOM TRAINING COLLEGE
Lae, Morobe 411, Papua New GuineaCertificate - PNG Training WS 15 – DNS / DNSSEC
CERTIFICATION OF PARTICIPATION
Lae, MorobeDiploma - System Information
UNIKOM COMPUTER UNIVERSITY
Bandung, Indonesia01.2016
Skills
- Cisco Networking, Programming in JavaScript, HTML, MSQL Database, Project Management and more
- Residential, Commercial & Industrial electronic Communication, Radio, Mobile, Telephone Systems and Digital Networks
- Fiber Optic Splicing
- Microsoft word – Office, Excel, PowerPoint and Outlook
- Flexible and patient under pressure; ability to meet deadlines and challenges
- Have leadership quality, honest and reliable
EXTRACURRICULUM ACTIVITIES
Eager to explore and learn new things Additional Skills Gymnasium and sports Reading books and listening to music
Languages
English & Pidgin
Timeline
Telecommunication Technical Officer
Telikom Limited
03.2017 - 11.2025
Certificate - Telecommunications System
TELIKOM TRAINING COLLEGE
Certificate - PNG Training WS 15 – DNS / DNSSEC
CERTIFICATION OF PARTICIPATION
Diploma - System Information
UNIKOM COMPUTER UNIVERSITY
Diploma Level 1 and 2 - Telecommunications Systems
TELIKOM TRAINING COLLEGE
RELEVANT COURSEWORK
- Work on each Trouble Tickets taken from the TTM system to Troubleshoot each Data/Voice faults within 15 minutes.
- Provisioning of Voice and Data Services on NGN Soft switch, Web CRM, QPS and CBS within 15 minutes.
- Responding promptly to >90% directed email and call queries.
- Train and mentor co-workers on products, System Tools, Provisioning and Troubleshooting Skills.
- Submission of weekly/Monthly Reports on time and/or performing promptly on urgent/additional tasks asked by LT/Manager
HOBBIES
Like learning new things
Have being awarded three times consecutively best employer yearly performer as a Call Center Agent
About my self;
- Self starter
- Have strong analytical skills
- Always eager to Learn new skills
- Always on Time
- Maintain professionalism and respect gender base equality
- Respect different culture groups and maintain work as a Team