Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brooke Ryan

Moe,VIC

Summary

Dynamic and results-driven professional with extensive experience at Woolworths Group, excelling in stock organization and customer service. Proven ability to enhance inventory accuracy and optimize sales floor presentation. Strong communicator and dependable team player, adept at problem-solving and maintaining high standards of cleanliness to elevate customer satisfaction.

Overview

2008
2008
years of professional experience
1
1
Certification

Work History

Replenishment Team Member

Woolworths Group
  • Cleaned and organized sales and stock areas.
  • Put away received merchandise in designated location.
  • Greeted and used service model to meet customers' needs.
  • Supported efficient load processing by accurately staging pallets for easy access to merchandise during replenishment activities.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized store shelves.
  • Contributed to reducing out-of-stock situations by promptly addressing discrepancies between physical inventory and system data.
  • Improved store appearance and shopping experience with consistent shelf maintenance, product organization, and display setup.
  • Increased inventory accuracy by conducting regular cycle counts and adjusting stock levels as needed.
  • Enhanced productivity by assisting with training new team members on replenishment procedures and best practices.
  • Optimized workspace functionality by maintaining a clean, safe, and well-organized backroom storage area.
  • Managed incoming shipments effectively for accurate receiving of new merchandise and prompt replenishment on sales floor.
  • Collaborated with team members to efficiently complete daily replenishment tasks, ensuring optimal product availability.
  • Added price tags, adjusted signage, and built cardboard kits.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Greeted store customers and discussed needs.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Prepared and checked outbound shipments for accuracy.
  • Recorded daily activities for inventory control.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Received new stock and input values into computer system.

Store Manager

Casual Guy Clothing Store
12.2002 - 12.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sale Linen Service

Retail Service Associates
05.1998 - 12.2002
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • Customer service
  • Customer service abilities
  • Customer relations skills
  • Sales floor support
  • Stock organization
  • Sales assistance
  • Pallet jack operation
  • Shipment tracking
  • Stock replenishment
  • Product rotation
  • Planograms
  • Stockroom organization
  • Upselling techniques
  • Stock control
  • Pallet jack
  • Teamwork
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving
  • Time management
  • Dependable and reliable
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Customer relationships
  • Relationship building

Certification

Certificate 3 in Business Administration (Medical)

Timeline

Store Manager

Casual Guy Clothing Store
12.2002 - 12.2007

Sale Linen Service

Retail Service Associates
05.1998 - 12.2002

Replenishment Team Member

Woolworths Group
Brooke Ryan