Andrew Boon
Russell Vale,NSW
Summary
Results-driven professional with over 20 years of experience managing operations in the automotive repair sector. Skilled in effective communication, customer relationship management, and business planning to drive growth and ensure compliance with industry standards.
Overview
38
38
years of professional experience
5
5
Certifications
Work History
OWNER /MANAGER
WOONONA SMASH REPAIRS
WOONONA
01.2004 - 01.2025
- Managed daily operations of a busy automotive repair business.
- Supervised a team of skilled technicians and support staff.
- Developed strong relationships with customers for repeat business.
- Oversaw scheduling and workflow to optimize service delivery.
- Ensured compliance with safety regulations and industry standards.
- Handled customer inquiries and resolved service-related issues promptly.
- Maintained inventory of parts and supplies for efficient operations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Implemented quality assurance processes to ensure product excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of the repair shop and ensured smooth workflow.
- Supervised team members and provided guidance on repair techniques.
- Coordinated scheduling of repairs and customer service appointments effectively.
- Oversaw inventory management and ordered necessary parts and supplies.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with suppliers to secure competitive pricing on materials used in repairs.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
BOONS ACCIDENT REPAIR CENTRE
SELF
RUSSELL VALE
01.2000 - 12.2003
- Operated as contractor for 12 months at T&L Rigby Smash.
- Renamed business to Boons Accident Repair Centre while overseeing operations.
- Executed insurance and private repair work for two years, ensuring quality service.
PANEL BEATER
WOONONA SMASH , BRUCE ALLEN
WOONONA
01.1992 - 12.1999
- Repaired vehicle body damage using advanced tools and techniques.
- Collaborated with team members to streamline repair workflows and processes.
- Refinished surfaces using paint systems for optimal quality and durability.
- Maintained equipment and tools for safe and effective operation.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Replaced damaged body panels with new or recycled OEM parts.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Welded replacement parts into place using MIG and TIG welding equipment.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
PANEL BEATER
DOUG HAYMANS THIRROUL
THIRROUL
01.1987 - 12.1991
- Completed four-year apprenticeship, acquiring extensive skills in file finishing and panel repairs.
- Executed repairs on panels, ensuring quality and precision in every project.
- Lead wiping panels to achieve optimal surface smoothness and aesthetics.
Education
Holy Spirit College
Bellambi, NSWSkills
- Parts ordering
- Workflow optimization
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Customer relations
- Business planning
- Cash flow optimization
- Relationship building
Certification
panel beater
Timeline
OWNER /MANAGER
WOONONA SMASH REPAIRS
01.2004 - 01.2025
BOONS ACCIDENT REPAIR CENTRE
SELF
01.2000 - 12.2003
PANEL BEATER
WOONONA SMASH , BRUCE ALLEN
01.1992 - 12.1999
PANEL BEATER
DOUG HAYMANS THIRROUL
01.1987 - 12.1991
Holy Spirit College