Overview
Work History
Education
Skills
Certification
Timeline
DeliveryDriver
Andrew Brentin

Andrew Brentin

Loganlea,QLD

Overview

29
29
years of professional experience
1
1
Certification

Work History

Nata Service Technician

AES / JAF
07.2022 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Supervisor

GWF
03.2010 - 06.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Assembler / Fabricator

International Fitness
01.2001 - 02.2010
  • Maintained clean and organized working environment to promote safety and efficiency.
  • Collaborated with team members to complete projects accurately and quickly.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Fabricated components and structures following customer requirements.
  • Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
  • Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
  • Operated welding machines and grinders to cut, shape and join metal workpieces.
  • Inspected equipment and materials to verify safety and quality standards.
  • Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Cut bent, and formed sheet metal and other materials to create metal works.
  • Assembled and welded components to create metal structures.
  • Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.

Customer Service Representative

Bunnings Warehouse
04.1997 - 12.2001
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.

Storeman / Nightshift

Coles
01.1995 - 03.1997
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Saint Laurence’s College
South Brisbane
12.1993

Skills

  • Valid Driver's License
  • Hand Tool Knowledge
  • Preventive Maintenance
  • Testing and Analysis
  • Customer Relationship Management
  • Project Estimation and Bidding
  • Equipment Inspection
  • Power Tool Proficiency
  • Attention to Detail
  • Verbal and Written Communication
  • Documenting Changes
  • Project Management
  • Installation and Repair
  • Work with Minimal Supervision
  • Professional and Courteous
  • Technical Document Reading
  • Technician Assistance
  • Service Reports
  • Document Management
  • Troubleshooting Abilities
  • Safe Chemical Handling
  • Equipment Demonstration
  • Inspecting Machinery
  • Report Generation
  • Mechanical Aptitude
  • Maintenance and Repair
  • Lubrication Systems
  • Adaptable and Flexible
  • Warranty Repair
  • Duct Work
  • Safety Procedures Adherence
  • Operating Test Equipment
  • Analytical Thinking
  • Issue and Problem Resolution
  • Corrective Actions
  • Hotel Reservations
  • Replacing Parts
  • Special Handling
  • Environmental Health and Safety
  • Setup and Installation
  • Regulatory Standards
  • Documentation

Certification

  • Licensed NATA Technician - current

Timeline

Nata Service Technician

AES / JAF
07.2022 - Current

Supervisor

GWF
03.2010 - 06.2022

Assembler / Fabricator

International Fitness
01.2001 - 02.2010

Customer Service Representative

Bunnings Warehouse
04.1997 - 12.2001

Storeman / Nightshift

Coles
01.1995 - 03.1997

High School Diploma -

Saint Laurence’s College

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Andrew Brentin