Andrew Brentin
Loganlea,QLD
Overview
29
29
years of professional experience
1
1
Certification
Work History
Nata Service Technician
AES / JAF
07.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Supervisor
GWF
03.2010 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Assembler / Fabricator
International Fitness
01.2001 - 02.2010
- Maintained clean and organized working environment to promote safety and efficiency.
- Collaborated with team members to complete projects accurately and quickly.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Fabricated components and structures following customer requirements.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Inspected equipment and materials to verify safety and quality standards.
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Assembled and welded components to create metal structures.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
Customer Service Representative
Bunnings Warehouse
04.1997 - 12.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Storeman / Nightshift
Coles
01.1995 - 03.1997
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Saint Laurence’s College
South Brisbane12.1993
Skills
- Valid Driver's License
- Hand Tool Knowledge
- Preventive Maintenance
- Testing and Analysis
- Customer Relationship Management
- Project Estimation and Bidding
- Equipment Inspection
- Power Tool Proficiency
- Attention to Detail
- Verbal and Written Communication
- Documenting Changes
- Project Management
- Installation and Repair
- Work with Minimal Supervision
- Professional and Courteous
- Technical Document Reading
- Technician Assistance
- Service Reports
- Document Management
- Troubleshooting Abilities
- Safe Chemical Handling
- Equipment Demonstration
- Inspecting Machinery
- Report Generation
- Mechanical Aptitude
- Maintenance and Repair
- Lubrication Systems
- Adaptable and Flexible
- Warranty Repair
- Duct Work
- Safety Procedures Adherence
- Operating Test Equipment
- Analytical Thinking
- Issue and Problem Resolution
- Corrective Actions
- Hotel Reservations
- Replacing Parts
- Special Handling
- Environmental Health and Safety
- Setup and Installation
- Regulatory Standards
- Documentation
Certification
- Licensed NATA Technician - current
Timeline
Nata Service Technician
AES / JAF
07.2022 - Current
Supervisor
GWF
03.2010 - 06.2022
Assembler / Fabricator
International Fitness
01.2001 - 02.2010
Customer Service Representative
Bunnings Warehouse
04.1997 - 12.2001
Storeman / Nightshift
Coles
01.1995 - 03.1997
High School Diploma -
Saint Laurence’s College
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