Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic

Andrew Brown

Kingsgrove

Summary

Hardworking Facilities Manager experienced in tenant relations, maintenance oversight, and providing expertise to building owners and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Desiring a permanent role with room for further education and progression.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Facilities Manager

BGIS
08.2024 - Current
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Investigated problems and determined appropriate remedies.
  • Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
  • Supervised staff of 6 in day-to-day activities.
  • Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Developed and oversaw budgets for facilities and worked within cost restraints.

Facilities Manager

BGIS
03.2023 - 08.2024
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Investigated problems and determined appropriate remedies.
  • Supervised staff of 9 in day-to-day activities.
  • Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Negotiated contracts with vendors to obtain favourable and cost-effective terms and conditions.
  • Prepared reports and schedules with accuracy.

Facilities Supervisor

BGIS
02.2021 - 03.2023
  • Managed RFQ processes for bidding capital projects.
  • Monitored and tracked all works for my portfolio to completion
  • Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
  • Ensured safety compliance by conducting regular inspections, addressing potential hazards, and enforcing facility regulations.
  • Contributed to the overall success of the organization by fostering a positive work environment and promoting teamwork among staff members.
  • Served as point of contact for internal and external customers seeking support and information.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Assisted with meetings and conference room reservations.
  • Ordered, maintained and distributed supplies and inventory.
  • Prepared reports and schedules with accuracy.

Facilities Coordinator

BGIS
01.2019 - 02.2021
  • Served as point of contact for internal and external customers seeking support and information.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Built relationships with vendors and contractors to support timely services.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
  • Conducted regular facility inspections to identify repair needs or improvements.
  • Assisted with meetings and conference room reservations.
  • Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
  • Ordered, maintained and distributed supplies and inventory.
  • Reviewed and assigned all incoming works requests
  • Managed 3 separate inbox's and relayed any information needed to the correct person.

Call Center Representative

Bgis
10.2017 - 01.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Skills

  • Building maintenance
  • Budgeting and financial management
  • Building inspections
  • Asset management
  • Team direction
  • Leadership and supervision
  • Schedule management
  • Employee hiring
  • Customer service
  • Adaptability and flexibility

Certification

  • Operations & Facilities Management Industry Diploma Property Council Academy December 2020


Interests

  • Being a Dad
  • Watching Movies and TV Shows
  • Video Gaming
  • Ant Keeping


Timeline

Facilities Manager

BGIS
08.2024 - Current

Facilities Manager

BGIS
03.2023 - 08.2024

Facilities Supervisor

BGIS
02.2021 - 03.2023

Facilities Coordinator

BGIS
01.2019 - 02.2021

Call Center Representative

Bgis
10.2017 - 01.2019

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