Andrew Brown
Perth,WA
Summary
Dynamic customer service professional with a proven track record at IINET, excelling in problem-solving and time management. Enhanced client loyalty through empathetic support and effective complaint resolution. Recognized for attention to detail and delivering customized solutions, driving repeat business and fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Freelancer
Self-employeed
01.2018 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Customer Service Cashier
Tournaments WA
06.2013 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative/ Tech Support
IINET, Subiaco
11.2010 - 12.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Service Representative
Transfield Services
06.2010 - 11.2010
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Cashier Team Member
KFC
12.2009 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, debit card transactions with excellent accuracy levels.
Education
High School Diploma -
Prendiville Catholic College
Ocean Reef11-2008
Skills
- Problem-solving
- Time management
- Attention to detail
- Customer support
Languages
English
Native or Bilingual
Timeline
Freelancer
Self-employeed
01.2018 - Current
Customer Service Cashier
Tournaments WA
06.2013 - 07.2017
Customer Service Representative/ Tech Support
IINET, Subiaco
11.2010 - 12.2011
Client Service Representative
Transfield Services
06.2010 - 11.2010
Cashier Team Member
KFC
12.2009 - 06.2010
High School Diploma -
Prendiville Catholic College
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