Andrew Brown
Gulf Breeze,FL
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
18
18
years of professional experience
Work History
Travel Money Consultant
Travel Money Oz
10.2024 - 06.2025
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Designer and Programmer
Self Employed
03.2020 - 10.2024
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Programmed automation systems for home an business
- Designed and programmed network solutions for home an business
Sales and Project Coordinator
Tym Homes
10.2016 - 03.2020
- Achieved consistent sales growth by staying informed about industry trends and adjusting strategies accordingly.
- Organized workflow efficiently by prioritizing tasks effectively according to deadlines.
- Strengthened customer relationships through effective communication and understanding of their specific needs.
- Streamlined inventory management processes to reduce costs and improve efficiency.
- Established strong partnerships with key industry influencers to stay abreast of emerging trends in the marketplace.
- Delivered customized presentations to potential clients, demonstrating the value of our products and services in meeting their specific needs.
- Expanded client base through targeted networking efforts at industry events and conferences.
Field Supervisor
Medley Communications
01.2011 - 10.2016
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Kept projects on task to complete milestones on time.
- Investigated issues and developed effective solutions.
- Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
- Managed Teams of 5 and Crews of 45
Customer Service Representative
HSBC
03.2007 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
- Sales Presentations
- Sales Reporting
- Client acquisition
- Client Needs Assessment
- Customer Retention
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Travel Money Consultant
Travel Money Oz
10.2024 - 06.2025
Designer and Programmer
Self Employed
03.2020 - 10.2024
Sales and Project Coordinator
Tym Homes
10.2016 - 03.2020
Field Supervisor
Medley Communications
01.2011 - 10.2016
Customer Service Representative
HSBC
03.2007 - 01.2011