Zana Cary
Albany Creek,Australia
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
Ray White - Bridgeman Downs
Brisbane, QLD
06.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Kept properties in compliance with local, state, and federal regulations.
Administration Officer
World Gym - Stafford
Brisbane, Australia
05.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Drafted and distributed invoices for outstanding payments.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Lead Tradesperson
House Proud Real Estate Services
Brisbane, Australia
06.2021 - 10.2022
- Manage work planning for 400+ rental properties
- Conducted property repair surveys to identify and address issues, preventing future occurrences.
- Performed general property maintenance activities and repairs.
- Order incoming materials for quoted works.
- Collaborated with other trades to optimise availability of properties.
Carpentry Apprentice
Premium Builders
Palmerston North, New Zealand
05.2021 - 06.2022
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects
- Gained hands-on experience in specialized carpentry areas like framing, roofing, siding installation for diverse project types.
- Maintained a safe work environment, adhering to safety regulations and guidelines.
- Provided excellent customer service when interacting with clients regarding their specific project requirements.
- Optimized workspace organization to maintain a clean and clutter-free environment for increased productivity.
- Supported lead carpenter in the execution of complex projects, ensuring accuracy and precision.
- Developed strong problem-solving skills by identifying issues during construction and implementing effective solutions.
Apprentice Builder
AMAK Construction
Palmerston North, New Zealand
12.2018 - 06.2021
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Acquired new certifications that expanded range of tasks I could perform independently.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
Education
Trade Certificate - Carpentry - Carpentry
Open Polytechnic of NZ
10-2020
Skills
- Licensed Real Estate Practitioner
- Trade Experienced - Carpentry
- Practical and Pragmatic
- Good listening skills
- Time Management
- Exceptional oral and written communication skills
- Leasing and sales
- Preparing property agreements
- Housing compliance regulations
- Property marketing and promotion
- Property Management
- Property Inspections
- Conflict Resolution
- Problem-solving aptitude
Certification
- Certified Property Manager (CPM) - Institute of Real Estate Management (IREM).
Registered Sales Persons Certificate
Licensed Real Estate Sales Practitioner
Timeline
Property Manager
Ray White - Bridgeman Downs
06.2023 - Current
Administration Officer
World Gym - Stafford
05.2023 - Current
Lead Tradesperson
House Proud Real Estate Services
06.2021 - 10.2022
Carpentry Apprentice
Premium Builders
05.2021 - 06.2022
Apprentice Builder
AMAK Construction
12.2018 - 06.2021
Trade Certificate - Carpentry - Carpentry
Open Polytechnic of NZ