Andrew Castle
Sunbury,VIC
Summary
Proven in enhancing pet welfare and customer satisfaction at Tree Tops Boarding Kennels, I leverage my strong work ethic and deep understanding of animal behavior to deliver exceptional care and service. My expertise in animal training techniques and patient demeanor have significantly improved facility operations and client relations.
Overview
34
34
years of professional experience
Work History
Pet Handler and Maintenance
Tree Tops Boarding Kennels
06.2012 - 06.2024
- Implemented safety measures, such as; separation barriers and designate play areas for specific breeds and/or temperaments when needed so to maintain a harmonious environment within the facility.
- Provided overnight accommodations for pets when owners were out of town or unable to care for them during extended periods of time, providing personalized attention according to t he needs of the pet.
- Coordinated transportation arrangements for local pet relocations, ensuring smooth transitions for both animals and owners alike throughout the process.
- Maintained cleanliness of pet handling facilities, promoting a healthy environment for both animals and staff members.
- Ensured pet safety and comfort by meticulously following handling guidelines and protocols.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Protected animals from care errors by maintaining clear and secure tags.
Pet Handler and Maintenance
Boarding Kennels Emu Road
05.2008 - 06.2012
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
Show Dog Trainer
Lyn Browns - Show Dog Competitor
11.2002 - 07.2008
- Evaluated dog's progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved results.
- Observed dogs in various settings to determine behavioural concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Reduced dog behavioural issues through consistent application of positive reinforcement techniques.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
Customer Service Sales Representative
Nursery
02.1990 - 12.2002
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Built rapport with customers through listening and understanding their unique needs and preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
No Degree - Dog Training
Sunbury And District Obedience Dog Club
Sunbury, VIC07.2000
Skills
- Strong Work Ethic
- Patience and Calmness
- Animal Behavior Knowledge
- Sales
- Pet handling
- Animal Care
- Basic maintenance
- Animal Training Techniques
Timeline
Pet Handler and Maintenance
Tree Tops Boarding Kennels
06.2012 - 06.2024
Pet Handler and Maintenance
Boarding Kennels Emu Road
05.2008 - 06.2012
Show Dog Trainer
Lyn Browns - Show Dog Competitor
11.2002 - 07.2008
Customer Service Sales Representative
Nursery
02.1990 - 12.2002
No Degree - Dog Training
Sunbury And District Obedience Dog Club
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