Andrew Cathie
Summary
Knowledge Management and Change Specialist planning, developing and implementing content and change initiatives. Excellent communication and organisational skills, with proficiency in multiple knowledge systems and office software and attention to detail.
Overview
7
7
years of professional experience
Work History
Knowledge Management Specialist
Court Services Victoria
08.2023 - Current
- Managed migration of regulatory process content into bespoke knowledge system.
- Carried out in-depth content reviews by engaging with stakeholders to confirm validity.
- Planned and created gamification program, including all content and reporting, to increase user engagement.
Business Analyst
Tally Group
05.2022 - 01.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Knowledge Management Specialist
AGL
06.2019 - 05.2022
- Planned, executed and reported on migration of content into bespoke knowledge system.
- Managed regulatory requirements and audit support needs by completing regular reviews and engagement with stakeholders.
- Planned and executed reporting framework and business continuity plan.
- Lead team of high performing content creators.
Operations Co-ordinator / Delivery Lead
AGL
05.2016 - 06.2019
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Performed gap analysis to identify areas of improvement.
Education
Bachelor of Arts - Professional Writing
Curtin University
Perth, WA12.2024
Diploma - Accounting
Chisholm Institute
Berwick, VIC12.2010
Skills
- Complex Problem-Solving
- Knowledge Management
- CRM Systems
- Meeting Facilitation / Presentation
- Stakeholder Engagement
- Initiative / Change Planning
- Process Change Improvements
- Written / Verbal Communication
Timeline
Knowledge Management Specialist
Court Services Victoria
08.2023 - Current
Business Analyst
Tally Group
05.2022 - 01.2023
Knowledge Management Specialist
AGL
06.2019 - 05.2022
Operations Co-ordinator / Delivery Lead
AGL
05.2016 - 06.2019
Bachelor of Arts - Professional Writing
Curtin University
Diploma - Accounting
Chisholm Institute
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