Made wine recommendations with knowledge and confidence in correct wine and food pairings. Knowledgeable about Australia's wine industry and varieties.
Ran weekly wine tastings with customers.
Experienced in the Dan Murphy's/BWS POS system, i.e., pick-up/declaration procedures, issuing refunds, and loyalty procedures.
Able to refuse service and de-escalate high-stress interactions with inebriated customers.
Able to comfortably and efficiently unload and sort bulk stock. Experienced in unloading 3-5 pallets a day.
Able to de-escalate and conduct a safe environment during an attempted theft.
Front of House Employee
Sanctuary Lakes Golf Club
Point Cook, VIC
07.2023 - 02.2025
Provided menus and informed guests about daily specials and promotions.
Maintained cleanliness and organization of the bar area throughout shifts.
Prepared and served a variety of cocktails and beverages to customers.
Demonstrated excellent customer service and communication skills by assisting members with various needs and requests.
Greeted guests upon entry, confirmed reservations, and directed them appropriately if multiple events were running.
Answered phone calls and organised membership activities by personalising queries.
Assisted in coordinating company events, as well as club competitions.
Front of House Server
Sandbar Cafe
Middle Park, VIC
03.2022 - 05.2023
Collaborated with kitchen staff to ensure timely food delivery and accuracy.
Handled cash transactions and processed payments efficiently at the register.
Worked in high-capacity functions for formal events such as weddings and corporate parties.