Andrew Coghill

• Spent six years working on the customer facing side of UK telecoms company Openreach.
• Installed and repaired broadband lines in the remote Scottish Highlands.
• Daily tasks include (but not limited to): working at height, working underground, working in confined spaces, rodding ducts, pulling through new cables and digging in soft.
• Was given responsibility of 'buddying' newly trained engineers, helping them transfer skills from the classroom to the field.
• Often had to explain technologies to customers
• Had to organise my day every morning in order to best meet customer and companies demands. Then right a report on each completed job.
• Due to working in a large area I was often working by myself with no colleagues near me.

For reference email: hrservices.references@bt.com

• Served customers at the checkouts, stacked shelves and helped customers with any issues in store.
• Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
• If working at closing time I was sometimes given responsibility of collect cash for registers and counting it.