Andrew Couch
Warrnambool,Victoria / Tasmania
Summary
Proven leader and skilled carpenter at RB Timber Flooring, I excel in enhancing team productivity and client satisfaction. Expert in maintenance, with a keen focus on workplace safety, I successfully managed large-scale projects, improving processes and fostering positive work environments. My adeptness in both technical and interpersonal skills drives outstanding project outcomes.
Overview
30
30
years of professional experience
Work History
Leading Hand
RB Timber Flooring
01.2022 - 05.2024
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Trained employees how to fix problems, correct mistakes, and maximize productivity.
- Communicated effectively with clients to identify needs, gather feedback, and provide regular updates on project status.
- Skilled Labourer (Carpentry)and team leader.
- Floor Sanding, Coating, Linemarking and Maintenance
- Estimating and Quoting
- Understanding of Plans and Specifications
Assistant Manager/ Leading Hand
RB Timber Flooring
01.1994 - 12.2022
- Worked on large scale Government Building sites, supplying and installing Indoor Timber Sports Floors to Schools, Councils, Churches, and Private Clients
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Skilled Labour (Carpentry)
Store Manager
Moody's Plumbing
04.2002 - 02.2004
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Customer Service, Back of shop work
- Stocktake control, ordering and invoicing
Floor Sander
Graham's Floor Service
01.1999 - 03.2001
- Floor sander to existing and newly constracted properties
- Maintained a safe and clean work environment by adhering to proper disposal methods for dust, debris, and hazardous materials.
- Customer Service/Time Management
- Work as a team and individually
Education
High School Diploma -
Timboon Secondary College
Timboon, VIC11.1992
Skills
- Workplace Safety
- Maintenance expertise
- Repair expertise
- Maintenance understanding
- Safety awareness
- Electrical Test & Tag Ticket
- Construction Industry OH&S Induction Card
- Traffic Management (Stop Slow Batt) Ticket
- Working With Children Card
Timeline
Leading Hand
RB Timber Flooring
01.2022 - 05.2024
Store Manager
Moody's Plumbing
04.2002 - 02.2004
Floor Sander
Graham's Floor Service
01.1999 - 03.2001
Assistant Manager/ Leading Hand
RB Timber Flooring
01.1994 - 12.2022
High School Diploma -
Timboon Secondary College
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