Julie Crowe
Tamworth
Summary
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organisational and problem-solving abilities. Ready to use and develop leadership and retail management skills in a Store Manager role.
Overview
19
19
years of professional experience
Work History
Store Manager
Katies Fashions
02.2010 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Motel Receptionist
Tamwell Motel
03.2006 - 03.2010
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed phone lines effectively, handling reservations, cancellations, and general inquiries professionally.
- Utilized effective time management skills while multitasking between various tasks such as answering phone calls or emails.
- Contributed to an organized work environment by maintaining up-to-date files on reservations, guest details, and room statuses.
- Processed payments accurately and securely for both cash and credit transactions during checkouts.
- Fostered strong relationships with local businesses offering special deals or discounts for motel guests, thereby enhancing overall guest experience.
Education
High School Diploma -
Tamworth High School
Tamworth, NSWSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- Cash management
- Recruitment and hiring
- POS systems
- Goals and performance
Timeline
Store Manager
Katies Fashions
02.2010 - Current
Motel Receptionist
Tamwell Motel
03.2006 - 03.2010
High School Diploma -
Tamworth High School
Similar Profiles
Fiona DelahuntFiona Delahunt
Pet Professional at Katies KennelPet Professional at Katies Kennel
Belinda BransonBelinda Branson
Manager at KatiesManager at Katies
Brooke SedrakBrooke Sedrak
Deep Transcranial Magnetic Stimulation Tech at Katies Way PlusDeep Transcranial Magnetic Stimulation Tech at Katies Way Plus