Andrew Dawson
Summary
With a robust background at RACQ I excel in providing exceptional roadside assistance and fostering member relations through expert interpersonal communication. My tenure has been marked by a dedication to safety and a focus on providing the best outcome to members, significantly enhancing RACQ's reputation and member satisfaction.
Overview
34
34
years of professional experience
Work History
RACQ Staff Patrol Officer
RACQ Operations
10.1997 - Current
Provide roadside assistance to members using a varied skill base including technical, interpersonal skills, dispute resolution, decision making, application and knowledge of safe systems of work, sales techniques for battery and RACQ Auto jobs, building rapport with members, communication skills. Enhancing and reinforcing the image and standing of RACQ at all times while being highly visible to members of the club and the general public
RACQ Road Service CSP
Pinehills Auto Service RACQ CSP
05.1995 - 10.1997
I reapplied and returned to my previous position with this company after my time in PNG.
The duties were the same as my current position - Road Service Patrol
Assistant to Anthropologist
Australian National University
12.1994 - 05.1995
This was an unpaid position. Located in a remote village in the PNG Southern Highlands Province proving assistance such as data entry, liaising with the local Duna people, transport, setting up of basic solar system, vehicle maintenance, basic photography and general handyman.
Security Screen Fitter (casual)
Barmore Security and Welding
07.1994 - 12.1994
Assist with the installation of wrought iron security screens in domestic and commercial properties
RACQ Road Service CSP
Pine Hills Auto RACQ CSP
02.1991 - 12.1994
The same duties as I currently perform as a staff Patrol Officer
Education
Certificate of Motor Mechanics - 4 Year Apprenticeship
Employment, Vocational And Further Education
TAFE Mount Gravatt03-1990
Senior Certificate -
Everton Park SHS
Brisbane11-1986
Skills
Highly experienced Road Service Patrol
Skills include:
- High level of interpersonal communication skills
- Dispute resolution relating to member's battery warranty concerns
- Sales skills relating to RACQ battery sales and RACQ Auto referrals
- Consistent and continuous focus on member and personal workplace safety
- Daily demonstration of the values of RACQ to members, customers and the general public
- The ability to record summaries of each road service call via job notes in Mobile Responder
- The ability to liaise well with management and work towards common goals
- Previous experience in RACQ Member Relations Department
- The ability and willingness to impart knowledge to younger patrols and explain complex mechanical matters when required to members
Timeline
RACQ Staff Patrol Officer
RACQ Operations
10.1997 - Current
RACQ Road Service CSP
Pinehills Auto Service RACQ CSP
05.1995 - 10.1997
Assistant to Anthropologist
Australian National University
12.1994 - 05.1995
Security Screen Fitter (casual)
Barmore Security and Welding
07.1994 - 12.1994
RACQ Road Service CSP
Pine Hills Auto RACQ CSP
02.1991 - 12.1994
Certificate of Motor Mechanics - 4 Year Apprenticeship
Employment, Vocational And Further Education
Senior Certificate -
Everton Park SHS
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