Summary
Overview
Work History
Education
Skills
Referees
Volunteering
Timeline
Generic

Andrew De Gasperis

Adelaide,SA

Summary

I am a diligent and reliable facilities management professional, with extensive experience in operational roles. I have a strong ability to manage and oversee facilities maintenance and projects, while ensuring client-focused outcomes. I am highly competent at resolving issues and forming rapport with both clients and subcontractors. My most recent role has been within Ventia AGFMA's Subcontractor Management Team, tasked with supporting contractors to meet their contractual key performance indicators. I learn quickly, and aim to find a long-term role within the facilities management industry.

Overview

6
6
years of professional experience

Work History

Work Order Integrity Lead

Ventia
Adelaide, South Australia
04.2023 - Current
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved performance in work order management to help achieve monthly KPI's consistently.
  • Worked closely with management and various teams to improve processes and performance.

Subcontractor Coordinator

Ventia
Adelaide, SA
10.2022 - 04.2023
  • Track KPIs and analyse data to identify high performing and underperforming subcontractors.
  • Develope relationships with subcontractors to help them achieve their KPIs and ensure compliance with the Ventia KPI requirements.
  • Using my knowledge of the KPI requirements to identify the main reason for failures and find the most effective solution.
  • Identify issues for the subcontractors that are hindering their performance and help them overcome them.
  • Oversee Jeopardy management process undertaken by the Contact Centre to ensure service level agreements are met.

Operations Manager

ACW
Adelaide, SA
07.2021 - 10.2022
  • Oversee the service delivery of 35 cleaning contracts for a range of different facilities, including restaurants, pubs, childcare's and schools.
  • Ensure client expectations are met for each contract, manage and resolve client enquiries and disputes, and proactively manage ACW staff to ensure expected outcomes are delivered.
  • Collaborated with a diverse group of coworkers to accomplish goals, optimize performance and improve service delivery.
  • Recruited, hired and trained workers on application of projects, customer relations and customer service.
  • Developed solutions for process improvement and reviewed and assessed ongoing operations. Many solutions were data driven.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Internship

Simple Integrated Marketing
Adelaide, SA
06.2021 - 07.2021
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Created content for website pages, blog posts, and other online platforms.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Supported senior staff members in the completion of complex post-production projects within deadlines.

Marketing Manager

Apelle
Adelaide, SA
11.2020 - 06.2021
  • Tracked, analyzed and reported on marketing program results.
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.

Pharmacy Assistant

Trinity Gardens Pharmacy
Adelaide , SA
07.2019 - 11.2020
  • Helped pharmacy staff prepare medications and fill orders.
  • Opened incoming supplies and stocked in correct locations.
  • Responded to telephone inquiries and provided information about order status, and pharmacy procedures.

Cleaner

ISS Facility services
Adelaide, SA
03.2018 - 09.2019
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.

Education

Bachelor of Media Arts - Film And Television

University of South Australia
Adelaide, South Australia
10.2021

High School Diploma -

Concordia College
Adelaide, South Australia
11.2017

Skills

  • Client Relationship Management
  • Problem Resolution
  • Customer Service
  • Relationship Building
  • Friendly, Positive Attitude
  • Reliable & Trustworthy

Referees

Samuel Diprose

Ventia

Business Innovation Lead - AGFMA

0400 670 310

Daniel Puopolo 

ACW

State Manager

0427 025 870

Matthew Shrippa

Simple Integrated Marketting 

Creative Director

0450 096 364

Volunteering

Director of Video - Life Christian Centre 

  • Partnered with creative team to execute creative vision within schedule requirements.
  • Mixed Live Video and created content suitable for viewers to watch at home.
  • Made a selection of shots and different camera positions to ensure we were capturing the best possible content from live events.
  • Set up cameras, lighting, and audio rigs in preparation for live events.
  • Communicated with various different teams to make sure that all systems were functioning to help make the live event successful.

Timeline

Work Order Integrity Lead

Ventia
04.2023 - Current

Subcontractor Coordinator

Ventia
10.2022 - 04.2023

Operations Manager

ACW
07.2021 - 10.2022

Internship

Simple Integrated Marketing
06.2021 - 07.2021

Marketing Manager

Apelle
11.2020 - 06.2021

Pharmacy Assistant

Trinity Gardens Pharmacy
07.2019 - 11.2020

Cleaner

ISS Facility services
03.2018 - 09.2019

Bachelor of Media Arts - Film And Television

University of South Australia

High School Diploma -

Concordia College

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Andrew De Gasperis