Andrew De Jong

• Focus Digital Academy Streams: Analytics and Artificial Intelligence, and, Integration and Interoperability
• Currently managing the planning and delivery of learning initiatives and projects, utilising the Agile methodology and collaboratively coordinating project deliverables with internal resources.
• Scoping, design and curating content for learning and educational activities that aligns with best practise learning principals
• Managing all the learning approach, curriculum, Instructional design pipelines, all eLearning modules, video and other online mediums development and deployment, training delivery schedule and logistics planning, for assigned learning projects.

• Led delivery of training and organisational development programs within complex health context
• Engaged with program leads across project management, change management, communications, stakeholder engagement and governance to deliver holistic training and education solutions.
• Modelled, promoted, and encouraged culture that embraced values of organisation, Agile methodologies, a “can do” attitude and approach in interactions with internal managers and staff, customers and stakeholders.
• Supported the Training Manager in driving continuous improvement and innovation of training programs, by collating customer feedback, reviewing learning materials and evaluating the success of training programs.
• Participated in strategic planning in partnership with the Training Manager, including resource forecasting and What-If Scenario Analysis (WISA).
• Effectively led a team of Training Consultants and manage operational issues to ensure continuous, effective delivery of training and development services to NSW Health.
• Provided subject matter expertise in program management, training needs analysis, strategy design and execution, training plans, capability frameworks, curriculum development, instructional design, facilitation, coaching, assessment and program evaluation.
• Provided guidance and direction to staff and customers on adult education methodologies, competency frameworks, instructional design standards, training delivery modes and assessment guidelines.
• Managed the design, development, delivery and assessment of end user training and educational activities to a variety of NSW Health staff and managers across a variety of state-wide IT systems.
• Consulted with stakeholders to understand business needs and identify key priorities to deliver training and education solutions that address those needs (including product owners, project managers and Steering Committee members).
• Managed project timelines, resources, and deliverables according to business requirements.
• Managed delivery of 300+ instructor led sessions across rostering and incident management systems

• Led the operational execution of learning-based activities, to support the Learning strategy as set by the Head of Training.
• Liaised with a diverse range of stakeholders, external training providers and subject matter experts for content curation and learning design, to deliver bespoke learning solutions for eHealth NSW & NSW Health.
• Worked closely and collaboratively with the Training Consultants and the Portfolio Lead.
• Social learning strategic design and development of communities of practice

• Led a team of Instructional Designers to scope, design and develop digital learning solutions across a variety of formats for our staff across NSW Health. These education activities are connected to eHealth programs that reach up to 160,000 staff.
• Implementation of mobile learning pilot
• Solutions Delivered/Maintained by team included 20 x articles of Technical Documentation; 39 x Instructional videos; 25 x eLearning modules
• Solution Development Partners: ServiceNow; NSW Health Pathology; NSW Ministry of Health; Agency of Clinical Innovation; Oracle (Human Capital Management); Allocate (HealthRoster); Incident Management System (ims+);Microsoft 365 Change Management Team; Data Analytics (Covid19 Dashboard); eHealth NSW Digital Academy Cloud stream; eHealth NSW Digital Academy Agile stream

• Facilitated state-wide ICT implementation for eHealth programs with 150k end user reach including over 100 face to face workshops and webinars.
• Designed, developed, delivered and facilitated relevant training initiatives required to manage state-wide training strategies for new system implementations (including virtual learning)
• Video authoring including animation, voice-over and software simulation recording
• End to end management of training development projects
• Worked closely with internal and external stakeholders collaboratively to scope, plan and design brand new training solutions for products that have been purpose built for NSW Health
• Alpha and Beta tested of eLearning modules developed
• Planned and prioritised high volume workloads to meet conflicting and critical deadlines
• Responded proactively to changing circumstances and adjust plans where necessary
• Mentored fellow Training Consultants during induction, managing and monitoring their individual deliverables to meet program needs

• Designed, developed and evaluated training products to build capability across multiple roles within the State Operations Centre (SOC) and meet evolving operational needs, in an environment with fluid staffing.
• Applied contemporary design principles to e-Learning training and assessment
• Underpinned high quality training and assessment products with adult learning principles
• Met pre-identified organisational and industry benchmarks and legislative requirements through collaboration with Subject Matter Experts, stakeholders and other governing bodies.
• Managed competing priorities within the training development work area in response to the changing operational environment of the SOC.
• Coordinated train the trainer sessions to establish and build training sustainability within the SOC

• Project managed development and delivery of software system training programs (beacon and ICEMS), ensuring the State Operations Centre was prepared for operational change
• Lead group of team leaders to facilitate an effective state-wide training program
• Networked with external stakeholders (Units, Regions and Emergency Services) to facilitate a consolidated approach to upskilling volunteers.
• Networked with business analysts, adapting training to constantly evolving operational and capability development needs, escalating issues as required
• Facilitated webinars to end users and interstate emergency services

• Developed companion Learner Guides to assist staff to maintain skills
• Planned, design and developed new Training Resource Kits for a variety of roles
• Networked across business departments to develop relevant lesson content

• Responded to incoming enquiries and life threatening requests for assistance
• Ensured effective, responsive and accurate customer service support to the NSW community
• Accommodated to changing priorities and operational environments
• Used a variety of communications systems to provide Operational/Corporate support to members of the NSW SES to contribute to the efficient functioning of the NSW SES.
• Recorded all information accurately, updating information from routine to more complex data base systems in accordance with SOPs.
• Contributed to testing, monitoring and updating of OC practices, processes and SOPs and identify and report faults within telecommunication and IT systems.
• Undertook administrative, records management and report preparation tasks to support efficient running of the OC, including during heightened operational response.

• Inducted and upskilled >200 skilled casual employees to the organisation
• Facilitation of > 30 training induction programs
• Managed work teams in high pressure and life-threatening situations
• Contributed to the development of new Standards Operating Procedures

Lomandra Behavior Management School

• Drove mentoring program for students with learning/behavioural difficulties
• Developed and implemented individualised learning plans
• Managed behaviour of students with severe behavioural difficulties
• Coordinated extra curricula outdoor education activities

Gymnazium Trutnov, Czech Republic

• Adapted teaching pedagogy to unique learning culture
• Facilitated English and PDHPE lessons to students with a NESB
• Co-operated with experienced staff members to progress student learning

Oak Flats High School

• Created and delivered a range of units across the 7-10 PDHPE syllabus
• Identified assessment and delivered clear reports within allocated time frame
• Supervised and managed classes within the Special Ed unit

Edmund Rice College (Internship)

• Managed variety of PDHPE indoor and outdoor classes for senior boys
• Adapted lesson plans to student developmental stage and cultural background

Illawarra Sports High School

• Developed learning programs for gifted and talented students

Zuan Wu Number 1 School, Beijing

• Designed/delivered 2-hour English programs for Chinese Vocational Students