Andrew de Lacy
Robina,QLD
Summary
Accomplished leader with a proven track record at Kmart Australia, adept in package handling and fostering team collaboration. Enhanced operational efficiency and customer satisfaction through strategic process improvements and effective staff supervision. Skilled in hazardous materials handling and promoting workplace safety, consistently achieving goals with speed and efficiency.
Diligent Warehouse team member committed to ensuring efficient handling of parcels. Proven track record in streamlining sorting processes and enhancing workflow efficiency. Demonstrated ability in teamwork and attention to detail.
Offering strong foundation in organization and reliability, eager to learn and develop in fast-paced environment. Contributes ability to quickly adapt to new processes and efficiently manage tasks. Ready to use and develop skills in attention to detail and task management in the Warehouse team member role.
Overview
46
46
years of professional experience
Work History
Senior Casual Mail and Parcel Sorter
Australia Post
10.2024 - 01.2025
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
- Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
- Swiftly adapted to changes in parcel volume during peak seasons or holidays, effectively managing workload fluctuations without compromising quality or timeliness.
Store Manager
Cash Converters
02.2018 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Regional Mgr, Regional Merchandise Mgr, Store Mgr
Kmart Australia
01.1979 - 03.2018
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for [Number] locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
Education
Bachelor of Arts - Social Sciences
La Trobe University
Melbourne, VIC03-1978
Skills
- Package handling
- Speed and efficiency
- Pallet jack operation
- Sorting accuracy
- Stacking techniques
- Conveyor belt systems
- Loading and unloading
- Hazardous materials handling
Timeline
Senior Casual Mail and Parcel Sorter
Australia Post
10.2024 - 01.2025
Store Manager
Cash Converters
02.2018 - 06.2020
Regional Mgr, Regional Merchandise Mgr, Store Mgr
Kmart Australia
01.1979 - 03.2018
Bachelor of Arts - Social Sciences
La Trobe University
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