ANDREW DEYS
Sanctuary Point
Summary
Dynamic Senior Service Technician with extensive experience at Phoenix Boats, specializing in engine rebuilding and electrical systems diagnostics. Proven track record in enhancing customer relations and streamlining repair processes. Adept at training team members and managing projects effectively, ensuring high-quality service and customer satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Service Technician
Phoenix boats
Nowra
02.2019 - Current
- Diagnosed and repaired electrical systems on various boat models.
- Complete boat fit out from electrical mechanical and plumbing
- Conducted routine maintenance checks to ensure optimal boat performance.
- Engine service, diagnostic and repair
- Engine rebuild
- Collaborated with team members to streamline repair processes, enhancing overall service efficiency.
- Trailer repairs
- Parts ordering
- Customer relations
- Phone calls and administration
- Invoicing
- Scheduled and organized jobs to optimize workflow and meet customer deadlines.
- Training of apprentices
- Trained junior technicians on best practices for boat servicing and maintenance.
- Provided technical support to customers regarding service inquiries and product usage.
- Utilized diagnostic tools to identify issues in mechanical systems effectively.
- Maintained accurate records of repairs and services performed on customer boats, ensuring traceability and accountability.
- Assisted in developing training materials for new service procedures, facilitating consistent knowledge transfer among team members.
- Actively participated in team meetings to discuss progress updates on projects.
- Provided feedback to management on trends in service requests and customer feedback.
- Conducted regular inspections of all equipment to identify potential problems before they occur.
- Performed preventative maintenance on customer equipment according to established procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Maintained detailed records of customer interactions, service requests, and repairs.
- Tracked inventory levels of spare parts used during service visits and placed orders when necessary.
- Communicated updates on project progress effectively both verbally and in writing.
- Coordinated with vendors for parts replacement and repair services.
- Assisted in the installation of new systems or equipment for customers.
- Kept abreast of industry changes through ongoing research and training sessions.
- Provided technical support and troubleshooting of complex service issues to customers.
- Utilized specialized tools and diagnostic software programs to analyze system performance issues.
- Identified areas of improvement within existing processes and procedures relating to service operations.
- Diagnosed, repaired, and tested malfunctioning components in a timely manner.
- Worked closely with engineering teams to develop solutions for recurring technical issues.
- Ensured compliance with safety regulations when servicing customer equipment.
- Built strong relationships with customers by delivering exceptional quality workmanship.
- Logged services performed in service ticket system.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Trained new team members on service processes to increase productivity.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Reconditioned and repaired machine systems and components to return to operation.
- Set up and operated mechanical and manual tools and equipment.
- Prepared job assignment reports and forms for accountability and traceability.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Estimated costs of vehicle repair.
- Planned work procedures using charts, technical manuals and experience.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Mechanic
Sunset marine
Warrilla
01.2017 - 02.2019
- Diagnosed engine issues using specialized tools and equipment.
- Performed routine maintenance on marine engines and systems.
- Repaired electrical components, ensuring proper functionality and safety.
Education
Shoalhaven High
NowraMarine Mechanic And Engineer Certification 3 - Marine Engineering
Ultimo
Sydney Skills
- Electrical systems diagnostics
- Engine rebuilding
- Troubleshooting and diagnosis
- Advanced diagnostics
- Electrical systems
- Vehicle maintenance
- Preventative maintenance
- System installation
- Quality assurance
- Service reports
- Cost estimations
- Supply chain management
- Inventory management
- Project management
- Customer relationship management
- Customer relations
- Team collaboration
- Effective communication
- Employee training
- Time management
- Hand tools
Certification
- Full Driver licence
- Boat licence
- Forklift licence
- Cert 3 marine mechanic and engineer
Languages
English
First Language
Affiliations
- Fishing
- Camping
- Family trips around Australia
References
References available upon request.
Timeline
Senior Service Technician
Phoenix boats
02.2019 - Current
Mechanic
Sunset marine
01.2017 - 02.2019
Shoalhaven High
Marine Mechanic And Engineer Certification 3 - Marine Engineering
Ultimo