Andrew Di Caterina
Adelaide,Australia
Summary
Experienced IT professional with expertise in systems administration, IT support, and technical troubleshooting. Skilled in optimising system performance, managing diverse IT environments, and delivering end-user training. Known for effectively implementing solutions, upgrading systems, and ensuring data security. Ready to contribute technical acumen and hands-on experience in a systems administration role within a dynamic organisation.
Overview
14
14
years of professional experience
Work History
Systems Administrator & IT Field Engineer
5G Networks
04.2018 - 10.2024
- Provided Level 2/3 remote and onsite technical support for users and high-risk groups
- Administered Azure/Entra, Active Directory, and Intune for user and MDM application installs for iPhone, iPad & Samsungs
- Installed, configured, and maintained Windows Server environments (2008–2019)
- Experience of ServiceNow, ConnectWise and Fresh service
- Managed data center hardware, including rack installations, switch and firewall setup, and physical asset inventory
- Conducted routine system performance monitoring and issue resolution using SolarWinds, PRTG, and Datto monitoring tools
- Oversaw backup and restoration using Veeam, Datto, Microsoft Windows Operating System, Mac OSx
- Adhered to ITIL protocols for change and incident management, focusing on nationwide deployments
- Supported Office printers and copiers/scanners
- Create and manage new networks for sites using Cisco Meraki
- Microsoft 365 and associated services OneDrive for Business, MS Teams and SharePoint
IT Project Coordinator
Rapid Global
02.2017 - 04.2018
- Coordinated cross-functional project teams to deliver IT projects on time
- Managed project documentation, timelines, and budgets, ensuring efficient workflows
- Collaborated with developers and clients to resolve software issues and meet technical needs
- Supported LDAP integration scoping and system error troubleshooting
Service Desk Analyst
Datacom Systems SA
05.2014 - 02.2017
- Provided remote technical support for MS Windows and Active Directory administration
- Managed high-profile client accounts, creating user accounts and permissions
- Documented technical issues and contributed to the development of new workplace efficiencies
- Delivered training and created comprehensive training manuals for service desk operations
Service Desk Analyst
Hewlett Packard
07.2010 - 04.2014
- Administered Active Directory solutions for government clients, performing regular server and network health checks
- Resolved hardware and software issues, provided account management, and conducted employee training to boost IT proficiency
Education
Certificate III - Information Technology
Hewlett Packard
01.2007
Veeam Availability Suite v11 - Configuration and Management
01.2021
MCSA - Windows 8.1
01.2016
Certificate IV - Business
Hewlett Packard
01.2012
Certificate III - Customer Contact
Adam Internet
01.2009
Skills
- Systems Administration
- Troubleshooting
- Server Support
- Desktop Support
- Windows
- Mac OS
- Data Security
- Firewall Configuration
- Virtualisation
- VMware
- Hyper-V
- Patch Management
- Configuration Management
- Backup
- Recovery
- Veeam
- Datto
- Network Protocols
- OSPF Routing
- ITIL Framework
- Change Management
- Training
- End-User Support
- Performance Monitoring
- Solarwinds
- PRTG
Clearance
Baseline Security Clearance, 12/31/28, 444776
Timeline
Systems Administrator & IT Field Engineer
5G Networks
04.2018 - 10.2024
IT Project Coordinator
Rapid Global
02.2017 - 04.2018
Service Desk Analyst
Datacom Systems SA
05.2014 - 02.2017
Service Desk Analyst
Hewlett Packard
07.2010 - 04.2014
Veeam Availability Suite v11 - Configuration and Management
MCSA - Windows 8.1
Certificate IV - Business
Hewlett Packard
Certificate III - Customer Contact
Adam Internet
Certificate III - Information Technology
Hewlett Packard
Similar Profiles
Pradhut Roy ChoudhuryPradhut Roy Choudhury
Systems Engineering Lead at 5G NetworksSystems Engineering Lead at 5G Networks
Prabish ShresthaPrabish Shrestha
System Administrator at 5G NetworksSystem Administrator at 5G Networks
Tarun GargTarun Garg
RAN NI Specialist at Nokia Solutions and Networks (RJIO 5G Project)RAN NI Specialist at Nokia Solutions and Networks (RJIO 5G Project)
Siyuan YinSiyuan Yin
Casual Math Tutor at Golden Key EducationCasual Math Tutor at Golden Key Education
Issy LoetscherIssy Loetscher
Education & Product Manager at Curaprox AustraliaEducation & Product Manager at Curaprox Australia