Andrew Doig
Fennell Bay ,NSW
Summary
Dynamic Senior Business Manager at Ap Eagers, recognized for driving business growth and enhancing operational efficiency. Expert in strategic planning and team leadership, I implemented innovative management strategies that boosted productivity and improved customer satisfaction. Proven ability in financial analysis and compliance, fostering a culture of continuous improvement and client relationship management.
Overview
14
14
years of professional experience
Work History
Senior Business Manager
Ap Eagers
03.2011 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity
- Increased overall business efficiency by streamlining processes and implementing innovative management strategies.
- Fostered a culture of continuous improvement by promoting best practices in process optimization, quality assurance, and innovation.
- Reduced operational risks by implementing robust internal controls, compliance protocols, and risk management practices.
- Maximized profitability with rigorous financial analysis, budget planning, and cost control measures.
- Improved customer satisfaction ratings with proactive problem resolution and enhanced communication strategies.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Skills
- Ethics and compliance
- Operations management
- Organizational development
- Distribution strategy
- Workforce planning
- Corporate communications
- Succession planning
- Customer service
- Verbal and written communication
- Decision-making
- Customer relations
- Team building and leadership
- Operational leadership
- Coaching and mentoring
- Client relationship management
- Staff management
- Data collection
- Documentation and reporting
- Strategic planning
- Staff training
- Employee management
- Recruiting and hiring
- Issue resolution
- Sales and marketing
- Employee scheduling
- Customer retention
- Policy implementation
- Process improvement
- Negotiation
- Performance evaluations
- Business planning
- Business administration
- Consulting
- Regulatory compliance
- Contract management
- Financial administration
- Teamwork and collaboration
- Problem-solving
- Staffing level maintenance
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Senior Business Manager
Ap Eagers
03.2011 - Current
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