Andrew Duncan
Melbourne
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Store Manager
Typo, Cotton On Group
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Youth Leader
Manningham Christian Centre
07.2019 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Audio Technician
Manningham Christian Centre
06.2019 - Current
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Enhanced sound quality and added various sound effects to recordings.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Kept detailed inventory records of all audio gear, facilitating accurate budgeting and timely replacement of aging equipment.
School Transport
Victorian Aboriginal Child Care Agency
12.2023 - 12.2023
- Completed pre-trip and post-trip vehicle inspections and documentation.
- Demonstrated professionalism at all times while engaging with children, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Audio Technician
School of the Good Shepherd
10.2023 - 12.2023
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Enhanced sound quality and added various sound effects to recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
Duty Manager
Big W
03.2022 - 10.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Inventory Manager
Big W
10.2019 - 03.2022
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Developed and implemented policies and procedures for inventory management.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
Duty Manager
Big W
09.2010 - 06.2018
Cashier
Big W
09.2007 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Social Work - Social Work
Deakin University
Melbourne, VIC12-2026
Bachelor - Audio Production
Box Hill Institute of TAFE
Melbourne, VIC12-2020
Bachelor of Science - Secondary Teaching/Science
Deakin University
Melbourne, VICBachelor of Nursing - Nursing
Deakin University
Melbourne, VICBachelor of Science - Nutrition Sciences
RMIT University
Melbourne, VICDiploma - Health Sciences
Deakin College
Burwood, VICSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking and organization
- Store operations
- Forklift operator certification
- High level of Computer skills
Timeline
Store Manager
Typo, Cotton On Group
02.2024 - Current
School Transport
Victorian Aboriginal Child Care Agency
12.2023 - 12.2023
Audio Technician
School of the Good Shepherd
10.2023 - 12.2023
Duty Manager
Big W
03.2022 - 10.2023
Inventory Manager
Big W
10.2019 - 03.2022
Youth Leader
Manningham Christian Centre
07.2019 - Current
Audio Technician
Manningham Christian Centre
06.2019 - Current
Duty Manager
Big W
09.2010 - 06.2018
Cashier
Big W
09.2007 - 09.2010
Bachelor of Social Work - Social Work
Deakin University
Bachelor - Audio Production
Box Hill Institute of TAFE
Bachelor of Science - Secondary Teaching/Science
Deakin University
Bachelor of Nursing - Nursing
Deakin University
Bachelor of Science - Nutrition Sciences
RMIT University
Diploma - Health Sciences
Deakin College
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