Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Andrew Edouard

Cranbourne

Summary

Professional in residential care management, prepared to bring valuable experience to new role. Known for developing effective care plans and improving client well-being through strategic interventions. Emphasizes team collaboration and adaptability, ensuring reliable support and cohesive teamwork. Skilled in client relationship management and crisis resolution.

I am a very compassionate residential worker with comprehensive knowledge of social service programs and community resources. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Residential Case Manager

Anglicare
07.2022 - Current
  • Coordinated mental health care for residents, collaborating with therapists and psychiatrists on treatment plans.
  • Advocated for client needs within the agency and broader community, securing necessary resources and accommodations.
  • Collaborated with interdisciplinary teams, resulting in seamless service delivery for clients.
  • Developed strong relationships with community partners to access resources and support for clients in need.
  • Maintained a safe residential space through regular inspections, risk assessments, and adherence to safety protocols.
  • De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
  • Supported the educational goals of youth under my care by providing tutoring services as needed in various subjects areas.
  • Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
  • Supported individuals dealing with mental health and emotional issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Supervised meetings with family members to help create support system for clients.

Manager

Super Cheap Auto
04.2021 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Certificate IV - Disability

ITHEA Education
Melbourne
11-2024

Diploma - Community Services

Chisholm Institute
Melbourne, VIC
05-2022

Skills

  • Maintaining confidentiality
  • Behavioral support
  • Individualized service planning
  • Professional boundaries
  • Family engagement
  • Multicultural sensitivity
  • Community resource navigation
  • Teamwork and collaboration
  • Reliability
  • Certified in CPR/AED
  • Coaching and development
  • Conflict resolution
  • Crisis intervention

Interests

Currently studying my Bachelors in Social Work at Deakin University

Timeline

Residential Case Manager

Anglicare
07.2022 - Current

Manager

Super Cheap Auto
04.2021 - 10.2022

Certificate IV - Disability

ITHEA Education

Diploma - Community Services

Chisholm Institute

Similar Profiles

CREATE PROFILE
Andrew Edouard