Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Farrugia

Sutherland,NSW

Summary

A dedicated Insurance Professional that excels in building and maintaining relationships with proven expertise in insurance products, service and client needs. Organised and dependable with success managing multiple priorities.

Overview

11
11
years of professional experience

Work History

Account Manager

Network Insurance Group
04.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Account Executive

Network Insurance Group
09.2021 - Current
  • Developed successful client relationships
  • Presented and clearly explained insurance policy options based on clients' needs and goals.
  • Provided information and answered questions via personal meetings, phone calls and email.
  • Consulted with clients to develop customized insurance policy packages .
  • Work closely with underwriters & key partners to source the best insurance solution for clients.
  • Researched coverage and premium options and supplied clients with best coverage available for individual needs.
  • Prepared and presented Renewal and New Business Documents to clients and underwriters

Sales Team Leader

BizCover
10.2018 - Current
  • Motivating a team to achieve KPI's and targets
  • Monitoring and reporting on KPI's, behaviour and performance
  • Conduct regular call reviews to ensure standards are adhered to
  • Facilitating and organizing training sessions for new and tenured staff
  • Reviewing and implementing recruitment, retention and career path strategies
  • Submit new ideas and strategies to Operations Management to improve performance

Business Insurance Sales Agent

BizCover
09.2016 - 10.2018
  • Negotiated terms of sales agreements and developed contracts to successfully close sales.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Used cold calling and networking to sell products and services.

Business Insurance Consultant

06.2015 - 12.2015
  • Contacting existing and potential customers
  • Working on various platforms as an integral member of the Partnership team
  • Consistently hitting and exceeding KPI requirements in a high volume sales environment
  • Maintain a >90% Compliance score
  • Provide System and Script training to new inductees, Contact existing customer base
  • Build Rapport with potential & current clients
  • Manage high volumes of calls

Field Sales Representative

Global Interactive
06.2013 - 05.2015
  • Maintain records of accounts
  • Explain current service and deals to customers
  • Prepare contracts
  • Build rapport with potential client
  • Training new Sales Representatives

Education

Tier 1 in Insurance Broking -

LMI College of Insurance and Risk
12.2020

Skills

    Relationship Development

    Collaboration

    Complex Problem Solving

    Strategic Planning

Timeline

Account Manager

Network Insurance Group
04.2023 - Current

Account Executive

Network Insurance Group
09.2021 - Current

Sales Team Leader

BizCover
10.2018 - Current

Business Insurance Sales Agent

BizCover
09.2016 - 10.2018

Business Insurance Consultant

06.2015 - 12.2015

Field Sales Representative

Global Interactive
06.2013 - 05.2015

Tier 1 in Insurance Broking -

LMI College of Insurance and Risk

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Andrew Farrugia