Aimee McGrath
Perth,WA
Summary
Reliable, motivated, and adaptable professional with diverse experience across customer service, administration, retail supervision, and hairdressing. Strong communication skills, a proactive attitude, and proven ability to work independently or as part of a team. Committed to continuous learning and delivering high-quality service in every role
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shop Floor Assistant Manager
Centra Curr Toad
Omagh Northern Ireland
11.2021 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues.
Receptionist
Active Physio
Omagh Northern Ireland
03.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Stylist
Couture Hair Salon
Omagh Northern Ireland
03.2021 - 11.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Junior Stylist
HI-tec Hair Salon
Omagh Northern Ireland
07.2018 - 03.2021
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Advised clients on suitable hair care products based on their individual needs and preferences, boosting retail sales revenue for the salon.
- Contributed to salon cleanliness by performing regular maintenance tasks such as sweeping floors and sanitizing tools after each use.
- Balanced multiple responsibilities such as greeting clients, managing appointment books, and attending to walk-ins, ensuring a smooth-running salon experience for all guests.
- Implemented creative marketing strategies such as social media promotions or collaboration events with local businesses to attract new clientele for the salon.
- Developed strong rapport with clients, ensuring repeat business and positive word-of-mouth referrals.
- Assisted senior stylists in creating stunning hair transformations, increasing client loyalty.
- Nurtured long-lasting relationships with clients through excellent communication skills and genuine interest in their personal preferences.
Retail Assistant
Dolans Mace
Omagh Northern Ireland
03.2016 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Education
South West College
Omagh Northern Ireland Omagh Integrated Collage
Omagh Northern Ireland Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Reliability and punctuality
- Store opening and closing
- Professional appearance
- Retail store operations
Certification
Certifications & Tickets:
- White Card (Construction Safety)
- Traffic Control Ticket
- Class C manual WA license
Timeline
Shop Floor Assistant Manager
Centra Curr Toad
11.2021 - 01.2025
Receptionist
Active Physio
03.2021 - 06.2023
Stylist
Couture Hair Salon
03.2021 - 11.2021
Junior Stylist
HI-tec Hair Salon
07.2018 - 03.2021
Retail Assistant
Dolans Mace
03.2016 - 07.2018
South West College
Omagh Integrated Collage