Andrew Flores
Melbourne,Australia
Summary
I’m an MBA graduate with a Bachelor’s in Finance and Marketing, but my real passion lies in creating great experiences for people. I’ve led teams as a Floor Supervisor in a busy hospitality environment, where I learned the importance of teamwork, communication, and staying calm under pressure. My background also includes hands-on project experience from my internship at MCD Partners, where I developed strong organisation and problem-solving skills. I’m adaptable, reliable, and love working in fast-paced settings where I can connect with people and contribute to a positive team culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Ten Mil Lane
Cardiff, UK
10.2024 - 09.2025
- Supervise nightly floor operations for a high-volume nightclub, ensuring safety, cleanliness, and customer satisfaction.
- Lead and support a team of 6–8 floor staff, allocating duties and monitoring performance throughout shifts.
- Coordinate with bar staff and management to maintain smooth service during peak hours.
- Conduct pre- and post-shift checks, ensuring workstations, glassware, and club facilities meet hygiene and safety standards.
- Train and mentor new staff on service protocols, customer interaction, and compliance with venue policies.
- Prepare end-of-night reports for management, highlighting staff performance, stock issues, and operational improvements.
Counter Worker/ Running Service for Dining Room
Iavarone Italian Kitchen & Pizzeria
North New Hyde Park, USA
06.2023 - 09.2024
- Prepared and served a wide range of pizzas with consistent quality and presentation.
- Delivered excellent customer service by managing orders, inquiries, and special requests.
- Operated ovens and maintained ingredient stock levels to support efficient service.
- Managed tickets and coordinated dining room service to ensure accurate, timely delivery.
- Multitasked effectively during peak periods, maintaining composure under pressure.
Pizza Maker
Forno Napoli Pizza & Italian Kitchen
Buffalo, USA
02.2023 - 05.2024
- Prepared traditional Italian brick oven firewood pizzas, estimated amounts 20-50 a day.
- Prep fruits, vegetables, and salads for use in recipes and serve to customers.
- Provided customer service while greeting customers and serving food.
- Maintain orderliness of the restaurant by consistently cleaning tables and washing dishes.
Junior Sandwich Artist
Subway
Amherst, USA
09.2022 - 05.2023
- Prepared customer orders accurately while maintaining high sanitation standards.
- Delivered excellent customer service by taking orders, handling inquiries, and resolving issues promptly.
- Operated the cash register efficiently, processing payments and providing correct change.
- Supported daily operations by restocking supplies, cleaning, and ensuring the store was ready for the next day.
Summer camp counsellor
Southampton Fresh Air Home
Southampton, USA
06.2022 - 08.2022
- Provided care needs for the campers which include changing diapers, feeding, brushing teeth, and assisting them to use the bathroom.
- Interacted with campers during activities to give them a fun enjoyable experience.
- Provided mental health support to campers if needed, resulting in having the campers have someone they can trust and talk to about their issues.
Production Intern
MCD Partners
New York, USA
05.2021 - 08.2021
- Scheduled/organized meetings on google calendar for team members on specific projects, resulting in projects being on track for completion.
- Created folder structures for all new and existing digital projects on google drive, which allowed the company to have an organized track record of old/new files.
- Create schedules to manage timelines and take meeting notes for digital projects, to ensure checkpoints on projects were being made on time.
- Purchased images that the company uses for projects and organized them into one excel list, for the ability to keep track of the images purchased.
- Managed and updated the completed project end dates for the finance team.
Education
MBA - postgraduate
UNIVERSITY OF SOUTH WALES
Treforest, Wales, United Kingdom 09.2025
Bachelors Degree - Business Administration: Finance & Marketing
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Buffalo, New York, USA 05.2024
Skills
- RSA certified
- Team Leadership
- Team supervision
- Task delegation
- Customer Service
- Staff Training
- Conflict Resolution
- Multitasking under pressure
- Food and beverage service
- Food Preparation
- Cash handling
- POS systems
- Stock control
- Inventory management
Certification
RSA/Responsible Service of Alcohol Program, Certificate No: cle02510126
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Floor Supervisor
Ten Mil Lane
10.2024 - 09.2025
Counter Worker/ Running Service for Dining Room
Iavarone Italian Kitchen & Pizzeria
06.2023 - 09.2024
Pizza Maker
Forno Napoli Pizza & Italian Kitchen
02.2023 - 05.2024
Junior Sandwich Artist
Subway
09.2022 - 05.2023
Summer camp counsellor
Southampton Fresh Air Home
06.2022 - 08.2022
Production Intern
MCD Partners
05.2021 - 08.2021
MBA - postgraduate
UNIVERSITY OF SOUTH WALES
Bachelors Degree - Business Administration: Finance & Marketing
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK