- Enjoy participating in running for overall physical and mental well-being
- Participating in junior sports programs
- I participate in a variety of outdoor recreational activities swimming and hiking
Andrew Fournaris
Essendon,VIC
Summary
Dynamic leader with proven success at Woolworths Supermarkets, adept in customer service and team leadership. Excelled in optimizing store operations and elevating customer satisfaction through innovative strategies and effective team coaching. Demonstrated expertise in recruitment and mentoring, significantly enhancing store profitability and team performance.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Woolworths Supermarkets
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Self Employed Cafe/Restaurant Owner
Self Employed
01.2006 - 09.2015
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Education
Associate Diploma Sales Management/Marketing - Management/Marketing
Victorian University
Melbourne, VIC10-1995
Bachelor of Business - Accounting And Business Management
Victorian University of Technology
Melbourne, VIC11-1994
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Team Leadership
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
Accomplishments
Food Safety Supervisor Certificate
Mental Health First Aid Certificate
Senior Store Management Leadership Program
Interests
Timeline
Store Manager
Woolworths Supermarkets
06.2022 - Current
Self Employed Cafe/Restaurant Owner
Self Employed
01.2006 - 09.2015
Associate Diploma Sales Management/Marketing - Management/Marketing
Victorian University
Bachelor of Business - Accounting And Business Management
Victorian University of Technology
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