Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Furness

Mermaid Waters

Summary

Dynamic Regional Sales Manager with a proven track record at Designs for Vision, excelling in sales strategy and customer relationship management. Spearheaded promotional campaigns that boosted sales volume significantly while fostering team collaboration and motivation. Adept at problem-solving and performance analysis, driving substantial growth in competitive markets.

Overview

44
44
years of professional experience

Work History

Regional Sales Manager - Diagnostic

Designs for Vision - Paragon Care - CH2
07.2024 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments and the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Queensland

Regional Sales Manager - Diagnostic

Designs for Vision - Paragon Care
01.2020 - 07.2024
  • Organized trade shows, exhibitions, and other events to showcase products.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
  • Coached, developed and motivated team to achieve revenue goals.
  • Led, coached and developed employees to achieve sales goals.
  • Developed strategies and plans for regional sales growth.
  • Directed and coordinated products, services and sales activities.
  • Created promotional campaigns to increase sales in the region.
  • Analyzed quarterly sales activities and prepared analysis for corporate management.
  • Established relationships with key accounts in the region through personal visits and phone calls.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Identified opportunities for cross-selling and up-selling within existing customer base.
  • Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
  • Supervised sales strategy, training, team structure, and communication of regional sales program.
  • Partnered closely with marketing team to ensure successful execution of promotional programs.
  • Recruited, hired, coached, mentored, and evaluated a team of regional sales representatives.
  • Analyzed regional sales performance data to develop actionable insights.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.
  • Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
  • Oversaw regional and local sales managers and staff.
  • Created and maintained sales environment to support business objectives.
  • Queensland

QLD State Manager - Diagnostic and Surgical

Designs for Vision - Paragon Care
07.2016 - 01.2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Oversaw implementation of marketing campaigns across all state locations.
  • Developed performance metrics to track progress and strategic business goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed strategic plans to maximize operational efficiency within the region.
  • Reviewed performance metrics on a regular basis to identify areas of improvement.
  • Coordinated logistics for special events throughout the state.
  • Analyzed business performance data and forecasted business results for upper management.
  • Managed state-level budgeting and financial operations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Evaluated employee performance on an ongoing basis, providing feedback as needed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized regional conferences and workshops for staff development.
  • Supervised regional sales teams, providing training and support as needed.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in developing promotional materials targeted toward specific markets within the region.
  • Conducted interviews with potential candidates for open positions in the region.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal skills.
  • Queensland

Ophthalmology Sales Representative - Diagnostic

Designs for Vision
04.2010 - 07.2015
  • Company Overview: (Optical equipment Supplier)
  • The promotion and selling of ophthalmology diagnostic instruments
  • Visiting ophthalmology doctors and building relationships
  • Demonstrating instruments
  • Attending conferences
  • Promoting Designs for Vision and improving their image in Queensland
  • Assisting in the set up and launch of a new Queensland office/showroom
  • Helping customers with technical problems and installing new equipment
  • (Optical equipment Supplier)
  • Queensland, Australia

Partner

FurLaw Developments
05.2007 - 06.2011
  • Established property development business focused on land acquisition and residential construction.
  • Coordinated with architects and builders to ensure project feasibility and quality.
  • Ensured compliance with building regulations and council guidelines throughout projects.
  • Maintained financial records and submitted tax documentation accurately.

Sales Executive

Von Bibra Motors
08.2006 - 04.2011
  • Achieved Salesman of the Year within four months of employment.
  • Recognized as Salesman of the Month multiple times over three years, outperforming peers.
  • Ranked as Number 1 salesman among Kia provincial dealers in September 2009.
  • Awarded trip to Kia headquarters and manufacturing plant in Korea for outstanding sales performance.
  • Recently promoted to assistant manager for Honda and Kia departments.
  • Specialized in selling Honda and Kia motor vehicles, driving significant revenue growth.
  • Consistently exceeded sales targets to contribute to dealership success.
  • Cultivated strong customer relationships to enhance repeat business and referrals.

Sales Executive

BAF Printers Ltd.
01.1999 - 07.2006
  • Executed cold calling campaigns targeting pharmaceutical and veterinary professionals, as well as hospital pharmacy departments.
  • Achieved acquisition of over 500 new customers since October 1999.
  • Introduced sales to existing customers through cross-selling of additional product lines.
  • Secured business in new profitable markets across the UK.
  • Diversified offerings by launching innovative product lines.
  • Facilitated partnership between BAF Printers and MTS Technologies, leading to successful acquisition in February 2006.

Works Manager

BAF Printers Ltd.
01.1990 - 01.1999
  • Oversaw factory floor operations, managing staff and ensuring adherence to quality specifications.
  • Scheduled work shifts based on production demand and employee availability.

Typesetter & Artwork Manager

BAF Printers Ltd.
01.1987 - 01.1990
  • Incorporated typesetting and artwork preparation for darkroom processes.
  • Liaised with customers to ensure project requirements were met.
  • Executed artwork preparation, enhancing quality for darkroom production.
  • Maintained effective communication with clients to address concerns.
  • Created fonts, sizes, line spacing and other typographical elements according to customer specifications.
  • Monitored job progress throughout the entire production cycle.
  • Tested output samples prior to final approval from clients or supervisors.
  • Reviewed proofs to ensure accuracy in text layout and formatting.

Apprentice Printer

BAF Printers LTD.
01.1983 - 01.1987
  • Specialized in manufacturing computer dispensing labels and paper bags.
  • Incorporated various printing methods, including litho, letterpress, and flexographic types.
  • Provided comprehensive solutions across all aspects of printing industry.
  • Measured dimensions of finished products using precision instruments.
  • Cleaned, lubricated, and maintained printing presses and other related equipment.
  • Performed daily press checks to ensure quality standards were met.
  • Provided assistance with loading delivery truck with completed orders.
  • Maintained an inventory of supplies to ensure adequate stock levels.
  • Used hand tools to make small repairs and regularly clean printing presses.
  • Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.

Trainee Architectural Technician

Transformation Ltd.
01.1981 - 01.1982
  • Assisted property/land surveyor while performing trainee draughtsman responsibilities.
  • Contributed to interior design and refurbishment projects, ensuring adherence to specifications.
  • Participated in Youth Opportunity Scheme for six months, followed by six months of permanent employment.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Attended training sessions and meetings to learn new information and develop personal skills.

Education

Front Line Management -

Business Management - undefined

Von Bibra Dealership Management Training
04.2010

Sales Advantage Programme - undefined

Dale Carnegie Training
01.2001

Introduction to Management - undefined

Kitson College of Technology
01.1987

City & Guilds Printing Course - undefined

Kitson College of Technology
01.1986

O Level - Technical Drawing, English, Geography, Art

Temple Moor High School
01.1981

Skills

  • Sales strategy
  • Customer relationship management
  • Promotional campaigns
  • Performance analysis
  • Team leadership
  • Cross-selling strategies
  • Networking skills
  • Problem solving
  • Event coordination
  • Sales forecasting
  • Problem-solving aptitude
  • Sales coaching
  • Team collaboration
  • Negotiations expertise
  • Time management
  • Territory management
  • Objection handling
  • Product demonstrations
  • Pre-sales support
  • Sales training
  • Team recruitment
  • Rapport and relationship building
  • Team motivation

Timeline

Regional Sales Manager - Diagnostic

Designs for Vision - Paragon Care - CH2
07.2024 - Current

Regional Sales Manager - Diagnostic

Designs for Vision - Paragon Care
01.2020 - 07.2024

QLD State Manager - Diagnostic and Surgical

Designs for Vision - Paragon Care
07.2016 - 01.2020

Ophthalmology Sales Representative - Diagnostic

Designs for Vision
04.2010 - 07.2015

Partner

FurLaw Developments
05.2007 - 06.2011

Sales Executive

Von Bibra Motors
08.2006 - 04.2011

Sales Executive

BAF Printers Ltd.
01.1999 - 07.2006

Works Manager

BAF Printers Ltd.
01.1990 - 01.1999

Typesetter & Artwork Manager

BAF Printers Ltd.
01.1987 - 01.1990

Apprentice Printer

BAF Printers LTD.
01.1983 - 01.1987

Trainee Architectural Technician

Transformation Ltd.
01.1981 - 01.1982

Business Management - undefined

Von Bibra Dealership Management Training

Sales Advantage Programme - undefined

Dale Carnegie Training

Introduction to Management - undefined

Kitson College of Technology

City & Guilds Printing Course - undefined

Kitson College of Technology

O Level - Technical Drawing, English, Geography, Art

Temple Moor High School

Front Line Management -

Similar Profiles

CREATE PROFILE
Andrew Furness