Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Projects
Languages
Timeline
Generic

Andrew Geroulas

Summary

Aspiring Civil Engineer, confident Team Leader that's experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training.

Seeking and maintaining full-time/ Part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Team Leader

WHSmith
01.2022 - 12.2023


  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.

Senior Floor Waiter

Top Ryde La Mafia - Restaurant
01.2021 - 01.2023


  • Demonstrating problem solving skills in the event of ordering-software system failures, assisting new staff and dealing with difficult customers weekly.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Administrative Assistant

West Ryde Optometrist Clinic
01.2018 - 01.2023
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
  • Streamlined office operations for optimal efficiency by organizing patient records and files.
  • Provided exceptional customer service, addressing patient inquiries in person and via phone calls.
  • Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
  • Contributed to increased patient retention through effective follow-up calls and reminders for scheduled appointments.

Education

Bachelor of Civil Engineering (Honours) -

WSU
01.2024

Marist College Eastwood
01.2020

Skills

  • People Management
  • Project Management
  • Leading Team Meetings
  • Daily Workflow Improvement
  • Issue Resolution
  • Documentation and Reporting
  • Team Supervision

Extracurricular Activities

Ryde Neighbourhood Watch, 2018-01-01, Present, Actively fulfilling responsibilities of monthly delivery of newsletters to spread awareness of local issues such as theft, telemarketing scams and cyber crimes, Participation in quarterly meetings concerning crime patterns and organisational improvements, Spreading awareness at community events such as school fates and local festivals

Projects

  • Growth Servicing Plan, 2020-01-01, 2025-01-01, Worked extensively on the Growth Servicing Plan (2020-2025), meeting with many key Sydney Water stakeholders to collate information,


  • Utilised Map info mapping software to input information obtained from stakeholders to display data obtained on notated infographic maps,


  • Received a 'Better Life Award' for the work contributed on the Growth Servicing Plan Growth Data Form Upgrade, Managed the upgrade of the Growth Planning team's Growth Data Form. (sent to developers and account managers to obtain growth forecasts informing business decisions).

Languages

English
Native or Bilingual

Timeline

Team Leader

WHSmith
01.2022 - 12.2023

Senior Floor Waiter

Top Ryde La Mafia - Restaurant
01.2021 - 01.2023

Administrative Assistant

West Ryde Optometrist Clinic
01.2018 - 01.2023

Bachelor of Civil Engineering (Honours) -

WSU

Marist College Eastwood

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Andrew Geroulas