Andrew Ghattas
Werribee,VIC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Replenishment & Customer Service Associate
Coles Supermarket
01.2015 - 06.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Replenishment & Customer Service Associate
Woolworths
01.2014 - 06.2014
- Provided exceptional customer service
- Filled and maintained the presentation of stock during and after trading hours
- Participated in effective stock presentation according to company specified guidelines
- Worked cooperatively in a team environment
- Complied with Occupational Health and Safety policies and procedures
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Mail Officer
Australian Post
01.2014
- Sorted the mail and worked with sophisticated equipment (eg letter culler, feeder, facers, letter indexing / sorting machines, multi-line optical character machines and bar coding equipment)
- Loading / unloading mail by handling bags, trays and containers of mail
- Worked on the docks with manual handling equipment to load and unload articles from trucks and vans
- Manually processed mail when it cannot be machine sorted
- Demonstrated appropriate Occupational Health and Safety practices within the workplace
Store Operations Manager
El Fadel Furniture Shop
01.2012
- Managed daily operations such as ordering stock, serving customers, supervising staff
- Oversaw order placement and shipment delivery
- Dealt with customer orders and complaints
- Prepared customer and sub-agents bills and reconciled accounts
Customer Service Associate
El Helal Money
01.2012
- Served customers by providing money exchange services
- Prepared for customer inquiries by studying products, services, and customer service processes
- Recorded customer inquiries by documenting inquiry and response in customers' accounts
Tour Leader
Eastmar Tour
01.2008
- Provided literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, fares, and travel regulations
- Discussed client requirements and advised on suitable options
- Planned and prepared itineraries (travel plans) for clients
- Made travel, accommodation and related bookings
- Issued tickets for travel, accommodation vouchers and all relevant documentation
Conquest Personnel
01.2016 - 01.2017
Labourer
7/11 In Croydon
01.2015 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate II in Joinery / Shopfitting / -
Melbourne Polytechnic
Certificate II in Building and construction ( Carpentry -
Melbourne Polytechnic
Business Mentoring Partnership -
Certificate of Participation -
Skills
- SKILLS SUMMARY
- Keen team player with the ability to work independently
- Computer proficiency (Word, Excel, Power, Point)
- Excellent customer service skills
- Accounting skills
- Can work under pressure and meet deadlines
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Conquest Personnel
01.2016 - 01.2017
Replenishment & Customer Service Associate
Coles Supermarket
01.2015 - 06.2015
Labourer
7/11 In Croydon
01.2015 - 01.2017
Replenishment & Customer Service Associate
Woolworths
01.2014 - 06.2014
Mail Officer
Australian Post
01.2014
Store Operations Manager
El Fadel Furniture Shop
01.2012
Customer Service Associate
El Helal Money
01.2012
Tour Leader
Eastmar Tour
01.2008
Certificate II in Joinery / Shopfitting / -
Melbourne Polytechnic
Certificate II in Building and construction ( Carpentry -
Melbourne Polytechnic
Business Mentoring Partnership -
Certificate of Participation -
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