Andrew Giblin
Maroochydore,QLD
Summary
Team oriented professional with a background in customer service roles. Known for providing a high standard of service and customer satisfaction and loyalty. Strengths include: great communication and problem-solving skills, honesty, reliability, quick learner, and the ability to handle multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
KFC
Maroochydore, Qld
12.2021 - Current
- Processed customer payments quickly and returned exact change and receipts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers promptly and responded to questions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and provided friendly customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Serviced, cleaned and restocked restrooms.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Cafeteria Worker
Crema Espresso Cafe
Maroochydore, Qld
05.2019 - 05.2019
- Greeted guests with friendliness and professionalism.
- Stocked customer service stations with paper products or beverage preparation items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Operated industrial dishwasher to wash glassware and utensils.
- Monitored use of condiments, utensils and beverages.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Filled and served various beverages for customers.
- Effectively multitasked within fast-paced environment.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Cadet
Royal Australian Airforce
Nambour, Qld
01.2017 - 12.2018
- Aerospace and aviation experience ,skills and training
- Military fieldcraft skills.
- Service knowledge and history
- Drill and ceremonial, marching and parades
- Community engagement
- Personal Development and Leadership
- Physical fitness training
- Adventure training
Education
Qld Certificate of Secondary Education -
Coolum State High School
Coolum Beach, QLD11-2021
Certificate II in Skills For Work And Vocational Pathways -
Coolum State High School/TAFE
Coolum Beach, QLD12-2019
Certificate III in Aviation - Aviation
Coolum State High School/TAFE
Coolum Beach, QLD12-2019
Bachelor of Games And Interactive Environments (Game Design) - Game Design
Queensland University of Technology
Brisbane, QLDSkills
- Building rapport
- Customer service
- Adaptability and flexibility
- Conflict resolution
- Calm demeanor
- Microsoft Office Suite
- Microsoft outlook
- Stock management
- Retail store support
- Money handling
- Microsoft PowerPoint
- Retail sales customer service
- Tactful and diplomatic
Timeline
Customer Service Representative
KFC
12.2021 - Current
Cafeteria Worker
Crema Espresso Cafe
05.2019 - 05.2019
Cadet
Royal Australian Airforce
01.2017 - 12.2018
Qld Certificate of Secondary Education -
Coolum State High School
Certificate II in Skills For Work And Vocational Pathways -
Coolum State High School/TAFE
Certificate III in Aviation - Aviation
Coolum State High School/TAFE
Bachelor of Games And Interactive Environments (Game Design) - Game Design
Queensland University of Technology
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