Summary
Overview
Work History
Education
Skills
Certification
Work Availability
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Andrew Gilbert

Andrew Gilbert

Multi-store manager | Leadership & Team Building | Sales & Customer Relations | Operational Efficiency
Woolloongabba,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Https://bold.pro/my/andrew%2Dgilbert%2D240520084027/282

Overview

17
17
years of professional experience
1
1
Certificate
1
1
Language

Work History

QLD Regional Operations Manager

Karmo Car Subscriptions
Brisbane, Queensland
06.2024 - Current
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Developed Processes to save on costs and prevent losses.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
  • Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.

Multi-Store Manager

Century Caravans and Trailers
09.2021 - 06.2024
  • Manage and run three warehouses to produce Trailers and Caravans daily, while delivering excellent service to ensure elevated levels of customer satisfaction
  • Development and implementation of sales targets and strategies of Imported trailers and caravans to Australian market
  • Collaborating closely with Directors in China and Australia
  • Actively look for and get new business opportunities in line with strategies, via resellers, public and importation of new product
  • Provide support to all teams
  • Hire, train, and oversee fresh staff
  • Ensure store compliance with health and safety regulations
  • Develop and arrange promotional material and responsible for supporting overall image of store
  • Develop and contribute to social and digital media, marketing, and branding initiatives
  • (Included updates and refreshes Gumtree, Facebook and other more medias daily)
  • Respond to customer complaints and concerns in a professional manner
  • Invoicing and reporting, chasing outstanding balance for invoices
  • Monitor inventory levels to avoid being 'out of stock,' responsible for managing assets of store
  • Ensure all customers follow the company's policies
  • Achieved consistent sales growth across multiple locations through initiative-taking team leadership and effective marketing initiatives
  • Addressed escalated customer concerns promptly with proper resolutions to support positive customer experiences
  • Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.

Brisbane Branch Manager

Ezytrail Campers and Caravans
01.2019 - 09.2021
  • Sales and Customer Service: Proved a customer-centric approach, focusing on generating sales while ensuring customer satisfaction
  • Branch Operations and Reporting: Ability to oversee daily branch activities, ensuring smooth functioning and generating correct reports to track performance
  • Event Planning and Show Management: Skilled in organizing and executing participation in trade shows and industry events, promoting the branch and its offerings
  • Market Share and Profitability Growth: I have strategic thinking and a purposeful approach to achieve business growth
  • Staff Management: I can prove leadership qualities by managing and motivating a branch team with a firsthand approach
  • Continuously checked branch performance against key performance indicators, taking corrective actions as needed to ensure goals were met or exceeded
  • Oversaw daily operations for streamlined efficiency, ensuring prompt execution of tasks and best resource allocation.

Used Truck Sales Representative

Brown and Hurley
03.2018 - 01.2019
  • Specialist in Used Truck Sales and New European Trucks into Niche Markets in Australia
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
  • Expanded customer base through cold calling, networking, and relationship building
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
  • Used customer insights to develop innovative sales strategies to increase sales
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

State Wholesale Manager

Century Camper Trailers
07.2017 - 03.2018
  • Consulting with resellers and updating on incoming stock
  • Updating manifests and notifying of delays from port, so resellers are always informed
  • Ensure all sales targets have been met for the month
  • Seek new business opportunities
  • Managed inventory effectively for best product availability and minimized overstock situations
  • Expanded client base with initiative-taking outreach initiatives, resulting in a more diverse portfolio of customers
  • Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships
  • Played an active role in developing promotional campaigns targeted at increasing sales volume during seasonal periods or unique events.

National After Sales, Service, and Freight Manager

Market Direct Group
02.2016 - 07.2017
  • Full operations ensuring, Aftersales and Freight requirements are addressed and fulfilled
  • Warranties addressed nationally
  • After-sales calls are answered and addressed
  • All freight and consignment issues are fixed, sent, and documented
  • Streamlined freight operations by implementing efficient tracking and monitoring systems
  • Reduced shipment errors by closely coordinating with warehouse teams and supporting correct inventory records
  • Collaborated with sales teams to ensure prompt order fulfillment, contributing to increased revenue growth
  • Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization
  • Coordinated driver dispatch to conduct daily delivery requirements.

New Truck Account Manager

Scania Australia
08.2014 - 11.2015
  • Development and implementation of the Sales Plan for a nominated region to achieve sales targets in line with National and State Strategies Identify new prospects and develop an in-depth understanding of customer businesses
  • Increased client satisfaction by building strong relationships and addressing their needs promptly
  • Managed a diverse portfolio of accounts, ensuring prompt communication and effective problem resolution
  • Conducted regular account reviews to find areas for improvement and ensure continued success
  • Built and strengthened long-lasting client relationships based on correct price quotes and customer-centric terms
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Sales Director

Infront Australia business solutions
06.2013 - 08.2014
  • Equipment finance, Vender finance, Floor plan finance, consumer, and commercial finance, Hard to fund loans
  • Personal loans, Online approvals overnight payments, Trucks, cars, agriculture, marine, motorcycle, caravan, and RV
  • Executed strategic plans for growth and new acquisitions
  • Increased average deal size by upselling added products and services to existing clients
  • Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed
  • Researched markets and key audiences to increase profits through effective marketing and branding campaigns.

Queensland Territory Manager Retail

GE Capital
04.2008 - 06.2013
  • Took a lead role in accrediting new customers, while increasing volumes and growing the current portfolio, obtaining intelligence received from all sources, including the internet, cold calling, information gained from marketing and any other source
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Analyzed sales data to find areas for territory improvement and implemented strategies to maximize sales growth
  • Demonstrated exceptional presentation skills during client meetings, highlighting product benefits and value propositions effectively
  • Researched competitor activity and used findings to develop sales growth strategies.

Account Executive

GE Capital
04.2008 - 06.2013
  • Inspect and accurately record stock, collecting payments
  • Conduct third party inspections support and educate dealers of the products to Dealers
  • Work autonomously
  • Accuracy & diligence
  • Relationship management
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.

Credit Analyst

GE Capital
04.2008 - 06.2013
  • Manage team for back-office functions
  • Analyze credit data
  • Prepare credit submissions
  • Complete file submissions
  • Communicate Credit decisions
  • Prepare letters of approval
  • Satisfy approval conditions
  • Develop industry segment knowledge
  • Assessed credit risk and analyzed financial statements
  • Reviewed credit reports to comprehensively view borrowers' credit history and show potential red flags
  • Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Regional Sales Manager

GE Capital
04.2008 - 06.2013
  • Focused on a key region with a wider and more specific focus for my key customers
  • Responsibilities for retail to aid and support new regional sales managers across NSW & QLD Monthly and quarterly across the wider business across the NSW & QLD Region
  • Expanded market share within the region by showing growth opportunities and collaborating with cross-functional teams
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely reassessing needs and resolving conflicts
  • Conducted product demonstrations and presentations to potential clients to capture more sales
  • Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.

Education

Some College (No Degree) - Business

Southern Institute of Technology
Invercargill, NZ

Skills

  • Settlements
  • Underwriting
  • Compliance
  • Commercial business lending
  • Staff Management
  • Account Management
  • Administration
  • Credit Analysis
  • PPSR Registrations
  • Repossessions
  • Daily operations
  • Sales strategies
  • Visual Merchandising
  • Store Management
  • Stock Management
  • Team Leadership
  • Commercial Acumen
  • Retail Management
  • Customer Service
  • Results Focused
  • Store operations
  • Recruitment and hiring
  • Brand Awareness
  • Employee Scheduling

Certification

  • Australian Manual Drivers Licence, 09/20/2024
  • Australian HR Licence, 09/20/2024
  • Australian LR Licence, 09/20/2024
  • Australian MR Licence, 09/20/2024
  • Qld Drivers Licence, 09/20/2024
  • National Employment Police Check, 03/15/2023, True
  • Evidence of Full Covid-19 Vaccination
  • LF Forklift Licence, 05/03/2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

QLD Regional Operations Manager

Karmo Car Subscriptions
06.2024 - Current

Multi-Store Manager

Century Caravans and Trailers
09.2021 - 06.2024

Brisbane Branch Manager

Ezytrail Campers and Caravans
01.2019 - 09.2021

Used Truck Sales Representative

Brown and Hurley
03.2018 - 01.2019

State Wholesale Manager

Century Camper Trailers
07.2017 - 03.2018

National After Sales, Service, and Freight Manager

Market Direct Group
02.2016 - 07.2017

New Truck Account Manager

Scania Australia
08.2014 - 11.2015

Sales Director

Infront Australia business solutions
06.2013 - 08.2014

Queensland Territory Manager Retail

GE Capital
04.2008 - 06.2013

Account Executive

GE Capital
04.2008 - 06.2013

Credit Analyst

GE Capital
04.2008 - 06.2013

Regional Sales Manager

GE Capital
04.2008 - 06.2013

Some College (No Degree) - Business

Southern Institute of Technology

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Andrew GilbertMulti-store manager | Leadership & Team Building | Sales & Customer Relations | Operational Efficiency